Kipsu | Meet the moment.

The cost of a negative review

Hoteliers know that reputation is everything. A strong reputation from positive reviews brings hotels guest loyalty and an increase in revenue. Adversely, even one negative review can bring a hotel increased costs to repair their reputation. How much does a negative review cost? It isn’t just a simple loss of a booking or a comped room; it can cost you much more.

Employee retention: how technology helps hotels reduce turnover costs

One of the biggest challenges hotels face is employee retention. Not only does a heavy turnover negatively impact your service, team efficiency, and satisfaction scores, it negatively affects your revenue, too. This is why employee satisfaction is an imperative part of your bottom line. Hotels have been optimizing their tech resources as small yet effective tools to curb turnover.

Sonja Swanson

July 25, 2023

Creating an Inclusive Experience: Best Practices for Hotel Staff and Guests with Disabilities

Accessibility is not just a legal requirement; it is a moral obligation.

When it comes to the hospitality industry, ensuring an inclusive experience for all guests is crucial. This holds especially true for hotel staff and guests with disabilities. As we wrap up Disability Pride Month, let’s explore the best practices that hotels can implement to create an environment that is accessible, accommodating, and welcoming for everyone.

Sonja Swanson

July 24, 2023

3 Ways Management Companies Can Create Standard Operating Procedures Across Multiple Hotel Brands

A good SOP acts as critical infrastructure for your staff—especially across multiple properties.

Creating a unified Standard Operating Procedure (SOP) across multiple hotel brands allows you to streamline training employees, incident prevention, and recovery. Here are 3 ways to create a unified SOP for management companies.

January 24, 2023

Guest Messaging for Management

The value of hospitality texting for hotel portfolios

Hotel guest messaging isn’t just for individual properties. With internal communication capabilities, reporting built in, and integrations for the most common PMS systems, top hotel texting services are an asset to management companies as well.

January 19, 2023

The tech takeover of the hotel industry

How technology is transforming hospitality for the better

While many travelers are still adjusting to the technological advancements in the hospitality industry, there’s no doubt that hotel technology has made each and every stay smoother for both guests and staff.

January 13, 2023

How To Boost Brand Loyalty: Luxury Edition

Ways to solidify your luxury brands and build out a loyal customer base

Loyal customers come back, so it’s important to build a brand and a level of service that resonates with guests. At luxury brands, going the extra mile and providing stellar service is key to boosting brand loyalty.

January 9, 2023

Branded or Independent?

What to consider when acquiring your next hotel property

When expanding your portfolio, there’s a lot to think about: location, size of the property, tier, etc. One of the most important distinctions is if it’s a branded property or an independent hotel—with both come pros and cons, so we’ve laid the groundwork for you.

January 5, 2023

Optimize the Off-Season With Hotel Guest Messaging

How to keep bookings steady and enhance the guest experience this winter season

While January through March can be slow travel months, there are still ways to drive bookings and impress guests. Entice people to travel with exciting offerings, stellar guest experiences, and open communication via hotel texting.

December 20, 2022

How Kipsu Partners Are Keeping It Merry

From decorating the lobby to giving gifts to the community, our partners know how to spread some holiday cheer!

This season, we’re spreading some holiday cheer by sharing how Kipsu partners decorate their properties and make every guest’s stay festive. From gingerbread houses to hot cocoa bars, we truly have some amazing partners!