Customer Success

Rachel McNab

she/her
Kipsuvian since
July 2017
LinkedIn →

Prior to Kipsu, Rachel studied at Gustavus Adolphus College in St. Peter, Minnesota. Outside of work, you'll find her coaching gymnastics, going to Costco, and exploring Minnesota's state parks. We asked Rachel to fill us in on her experience with Kipsu:

What drew you to Kipsu in contrast to other companies?

The people that I met at Kipsu were people that I felt I wanted to be around and spend my days with. I was also excited about the opportunity to move around and take on new projects and leadership opportunities.

What were some things you noticed about the Kipsu team during your first week?

I noticed the eagerness to help each other and challenge each other to continue to learn and grow. Everyone that I met was more than willing to have a conversation about how they play a part in the company's vision and help me learn my role in that bigger picture too. Everyone was extremely welcoming and helpful!

What challenges are you looking forward to tackling in your work at Kipsu?

I'm looking forward to getting creative in exploring how we can provide the absolute best customer service to our customers that are best in class at providing customer service. The bar is high and I'm looking forward to setting it even higher.

What is your favorite Kipsu core value and why?

My favorite core value is Go Beyond Together. Teamwork and working together for a common good has been something I've really valued in life and I am excited that Kipsu places such a prominent focus on this as well.

If you could pick any person for a chat over a shared dinner, who would you pick and why?

I would love to chat with Brene Brown over dinner. I think her work is incredible and has had such a meaningful impact on my life. I think it would be a really meaningful conversation and I also find her so relatable, so it would feel comfortable and fun too!

Want to join us?

We're looking for motivated people to join our growing team in Minneapolis. See our careers page to view all open positions and submit an application.