Where Technology and Humanity Meet

Service teams around the globe care for their customers and guests in unexpected ways through Kipsu.

The leader in real-time engagement

Level up your customer experience.

Originally built hand-in-hand with world-class hospitality leaders, Kipsu aims to help service professionals extend top-notch service digitally. Through texting, in-app messaging, and social messengers, brands can meet guests where they are to provide elevated customer service.

Give Your Team Superpowers

"The product itself is phenomenal, but when I am asked about Kipsu, my answer always begins with how amazing they are to work with- an organization that values their partnerships."
Christine Dunn - Sawridge Group of Companies
"Kipsu has fundamentally changed the way that we connect with our lodging guests to enhance their service.
Coleen Reardon - Deer Valley Resorts
+ 10.8%

Kipsu's average lift in overall experience across service levels.

+ 10.5%

Kipsu's average lift in overall service across service levels.

According to a study conducted by a leading hotel brand, analyzing 2.7 million brand survey responses.
Go beyond traditional sms

Connect with anyone, anywhere

Messaging allows your team to delegate and prioritize customer requests more efficiently than before, making your existing team capable of doing more. Customers can connect with your team through channels of their choice, creating a frictionless experience.

A mobile phone surrounded by messaging icons.