Create unforgettable guest stories by capturing actionable feedback and delighting guests in unexpected ways through SMS and other digital channels.
Digital messaging reduces guest anxiety to speak up about their stay while providing an easy way to contact you before, during, and after their stay. On digital messaging channels, guests enjoy having an even richer experience.
Kipsu helps route front desk calls and traffic towards messaging instead, which allows your staff to better prioritize and delegate guest requests. Messaging allows team members to help multiple guests at once, triage requests in order of urgency, and take time to craft the perfect response to a guest request.
Powerful analytics tools allow managers and owners to see trends in guest requests, response statistics by department and property, and understand areas for improvement.
Develop and manage a strong, consistent brand language across locations and teams. Ensure a quality guest experience across all guest service representatives.
Proactively prompt kudos or concerns and leverage an opportunity for service recovery, if needed.
Let Kipsu help recognize loyalty members, returning guests, and acknowledge a guest's status at check-in.
Seamlessly coordinate communication for early arrivals and pending rooms while guests explore hotel amenities or local attractions.
Encourage guests to notify you of their departure through a quick and easy message to streamline checkout and room turnovers.
Share menus, maps, folios, and more with just a few clicks.
Leverage SMS, Google Business Messages, Apple Business Chat, and other messengers like WhatsApp and WeChat to communicate with guests through their preferred channels.
Luxury properties take advantage of Kipsu's full suite of features to give every guest individualized service across all departments and PBX teams.Meet a Luxury Kipsu partner →
Full Service properties use Kipsu to coordinate guest requests between departments and PBX teams while offering personalized service at scale.Meet a Full Service Kipsu partner →
Focused Service properties use Kipsu to elevate guest service while making front desk teams more efficient and reduce front desk traffic.Meet a Focused Service Kipsu partner →
Boost in TripAdvisor ratings after launching Kipsu.
1-star reviews posted to TripAdvisor 6 months after Kipsu's launch.
Reduction in guest refunds after launching Kipsu.
Curious to learn more about Kipsu and digital messaging? Connect with a member of our team to get all of your questions answered.