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Kipsu Blog

Read up on industry news, guest engagement best practices, and stories from Kipsu partners.

Giving hotel teams confidence with hospitality messaging

Using tools like guest messaging for hospitality can help boost team members’ confidence with tools like quick replies, archives of past conversations, and features that hand off guest conversations to other team members.

Laura Beier

June 29, 2022

The growing importance of sustainability in hospitality

One of the most important factors of travel for both investors and consumers is the environment. Learn how the industry is becoming more sustainability-focused and how hotels can follow suit.

Laura Beier

June 27, 2022

10 ways to increase guest satisfaction in hospitality

There are lots of ways to make a hotel stay memorable—from simply smiling to going above and beyond, here are 10 ways to increase guest satisfaction scores and make sure they’re going to remember their stay.

Laura Beier

June 23, 2022

How digital messaging can improve key metrics

Tracking key metrics is important in any industry to measure success in terms of revenue, guest satisfaction, and profitability. Adding tools like hotel texting services that integrate with other technologies such as PMS systems can help increase direct booking, guest satisfaction, and in turn, overall revenue.

Laura Beier

June 21, 2022

Maintain a safe and comfortable work environment with guest messaging

Helping sometimes hundreds of people day in and day out, front desk teams have to deal with a lot. Hospitality guest messaging can keep them comfortable by eliminating confrontation and possible bias, creating boundaries, and reducing stress.

Laura Beier

June 16, 2022

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