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Kipsu Blog

Read up on industry news, guest engagement best practices, and stories from Kipsu partners.

Making moments merrier: Marriott hotels spreading holiday cheer through guest messaging

Ho ho ho! It’s the holiday season - one of the busiest times of the year for hotels. Marriott properties know that this is a special time of the year for celebrating with family and friends, and that guests are going to want to feel as much at home as possible.

Sonja Swanson

December 8, 2025

5 ways to stay agile in the 2026 hospitality industry

2026 is shaping up to demand hoteliers to refocus their operations in the new year. From a growing divide between the luxury and economy segments, to unprecedented decreases in international tourism to the United States, the state of the hospitality industry requires new and creative ways to meet the moment for travelers.

Elizabeth Stitt

December 1, 2025

10 ways hotels can support families during the holiday season

For many families, the holidays are a time for togetherness: Thanksgiving dinners around the table, Christmas mornings in matching pajamas, and New Year’s countdowns with loved ones. And for some families, these moments start with travel. This is a golden opportunity to create experiences that not only ease the stress of family travel, but also sprinkle in a little holiday magic. Here are 10 ways hotels can deliver festive, family-centered hospitality during the holiday travel season.

Sonja Swanson

November 10, 2025

Kipsu's Marriott Holiday Guide

With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the Marriott brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!

Sonja Swanson

November 3, 2025

5 Hospitality “horror” stories your hotel can avoid

Your hotel staff can prevent most negative reviews from happening with the right tools and tips. So, in honor of Spooky Season, let’s take a look at these five terrifying tales from guests and how you can avoid them.

Sonja Swanson

October 27, 2025

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Welcome to our blog

Making moments merrier: Marriott hotels spreading holiday cheer through guest messaging

Healthcare staff are burnt out, and patients are feeling the pain, too.

More than a calendar invite: how connection-focused messaging boosts event attendance

Hospitality

5 ways to stay agile in the 2026 hospitality industry

10 ways hotels can support families during the holiday season

Kipsu's Marriott Holiday Guide

5 Hospitality “horror” stories your hotel can avoid

Healthcare

Reaching transient patients with digital messaging

HIPAA compliance when texting your patients

The importance of communication in healthcare

Closing Gaps in Healthcare

Multifamily

Tips to building a strong sense of community in multifamily housing

Tips to improve the unit maintenance process

Resident turnover: 5 common reasons why your tenants move out

How a resident engagement model increases retention

Other Industries

Preventing Negative Reviews With Digital Messaging

Clearing Up Problems Before They Happen With Guest Messaging

Tis the Season of Shopping: Black Friday 2019

HITEC Minneapolis Special: The Ultimate Guide to Our Restaurants

Kipsu News

Celebrating Women's History Month at Kipsu with Kelly Eisele

Meritocracy and Diversity

Dive in with Cara Sego: finding the career that fits best

Dive In With Iloriem McLaughlin: A Career Journey From Healthcare to Tech

Kipsu Blog

Making moments merrier: Marriott hotels spreading holiday cheer through guest messaging

5 ways to stay agile in the 2026 hospitality industry

10 ways hotels can support families during the holiday season

Kipsu's Marriott Holiday Guide

5 Hospitality “horror” stories your hotel can avoid