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Kipsu Blog

Read up on industry news, guest engagement best practices, and stories from Kipsu partners.

The Secrets Behind Online Review Sites: How TripAdvisor Works

With more and more hotel options available, guests are turning to their peers for insights and recommendations. This makes understanding how review sites like TripAdvisor work even more critical so you can know how to stand out.

Jenae Alderson

October 8, 2021

How messaging increases hotel brand app adoption

As the world returns to normalcy, guest messaging is one hospitality trend that guests have come to expect. Hotel brands are utilizing messaging as a powerful tool to drive loyalty, satisfaction, and brand app downloads.

Justin Porter

October 1, 2021

5 Simple Ways to Improve Hotel Guest Satisfaction with a Lean Team

Lean hotel teams and high demand in travel–that doesn't usually mix well. As we worked with thousands of hotels across the world of various sizes before, during, and after the pandemic, one thing became clear: guests still expect the same level of service.

September 24, 2021

Messaging puts the "express" in "express check-out"

Make “express checkout” even more express with guest messaging. With more hotels embracing digital messaging and more guests expecting it, express check-out through messaging gives guests the power to leave early and hotels a chance to turn over rooms even faster.

Jenae Alderson

September 17, 2021

Hospitality Highlight: Hampton Inn Santa Clarita, a Dim Dev Two hotel

Get to know the operations manager at the Hampton Santa Clarita, Nate Jones! From a night auditor to the operations manager, Nate explains how he relies on his past work experience at Santa Clarita to create a friendly and inviting environment through digital messaging.

Jenae Alderson

September 9, 2021

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