Preventative Maintenance: A plan to keep your hotel repair costs low and your guest satisfaction high

Preventative maintenance is one of those things that, while important, often gets ignored or de-prioritized for other stuff - until it’s too late. Now that the hospitality industry has bounced back, brands are requiring more properties to stay current with their preventative maintenance, getting properties back up to where they should be. So how can properties maintain brand standards while also mitigating large expenses and repairs?

Sonja Swanson

December 4, 2024

Four Ways Digital Messaging Enhances Your Job

As technology, robots, and AI creep further and further into the service world, is there a place where human service and technology can co-exist? Absolutely.

November 18, 2024

9 TripAdvisor reviews that prove guest messaging increases repeat stays and guest recommendations for Marriott hotels.

November 15, 2024

The Future of Resident Feedback: How Kipsu Provides the Solution

We’ve recently discussed the outdated methods of gaining resident feedback and how traditional multifamily surveys are not providing the insights needed to make key decisions. Thankfully, Kipsu offers a more effective solution through real-time feedback. By enabling conversational, human-centered interactions, Kipsu empowers property managers to capture meaningful resident feedback instantly, addressing the shortcomings of traditional surveys in multiple ways.

Louise Rosenbaum

November 13, 2024

10 Ways Hotels Can Make Guests Feel Welcome Upon Arrival

Making hotel guests feel welcome is a make or break deal in the hospitality industry. Learn easy tips on how to increase guest satisfaction, from guest messaging to signature treats.

November 12, 2024