Kipsu to the Rescue! How IHG hotels find service recovery success with guest messaging and hotel operations

Kipsu’s guest messaging and hotel operations software has proved time and time again that it is an effective resource across IHG properties for service recovery. Engagement between guests and staff, creating and resolving tickets based on guest requests, and keeping documentation of conversations, are very useful in rectifying current bad experiences and preventing them in the future.

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Kipsu Blog

Read up on industry news, guest engagement best practices, and stories from Kipsu partners.

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Kipsu Announces Strategic Investment from M-One Capital to Accelerate Growth and Expansion

Partnership will provide growth capital and strategic resources to support Kipsu’s continued business and team growth, industry-expansion across hospitality, healthcare and other customer experience-focused markets.

September 24, 2026

Kipsu to the Rescue! How IHG hotels find service recovery success with guest messaging and hotel operations

Sonja Swanson

April 30, 2026

10 Communication Breakdowns that Sabotage Events - and Satisfaction

What happens when event communication breaks down? Not only will that impact the venue employees and the event planner, but it can also significantly impact the satisfaction of the event attendees - and in a world where reputation is everything, that leads to problems to your bottom line. Here are 10 real-world examples of ways miscommunication between venue staff and event planners can lead to chaos.

Jennifer Schrader

April 21, 2026

Guest messaging to the rescue! How independent hotels master service recovery with Kipsu

Rectifying a bad experience can turn a one-timer into a regular and improve your customer retention, because righting a wrong builds trust. If your guest can trust that, in the event of a mess up, your staff will show up strong, that’s something to write home about.

Sonja Swanson

April 16, 2026

Getting hitched without a hitch: How to prepare your hotel for wedding season

With wedding season coming up, the ability to keep both hotel and event guests satisfied is no small feat. Different guests need different levels of communication, but the goal is the same: respond to the needs of your guests and event planners quickly, efficiently, and effectively. Here are a few ways to help keep things running smoothly during the wedding season.

Jennifer Schrader

April 6, 2026

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Welcome to our blog

Kipsu to the Rescue! How IHG hotels find service recovery success with guest messaging and hotel operations

Healthcare staff are burnt out, and patients are feeling the pain, too.

More than a calendar invite: how connection-focused messaging boosts event attendance

Hospitality

10 Communication Breakdowns that Sabotage Events - and Satisfaction

Guest messaging to the rescue! How independent hotels master service recovery with Kipsu

Getting hitched without a hitch: How to prepare your hotel for wedding season

Preparing your hotel for peak summer travel

Healthcare

Reaching transient patients with digital messaging

HIPAA compliance when texting your patients

The importance of communication in healthcare

Closing Gaps in Healthcare

Multifamily

Tips to building a strong sense of community in multifamily housing

Tips to improve the unit maintenance process

Resident turnover: 5 common reasons why your tenants move out

How a resident engagement model increases retention

Other Industries

Preventing Negative Reviews With Digital Messaging

Clearing Up Problems Before They Happen With Guest Messaging

Tis the Season of Shopping: Black Friday 2019

HITEC Minneapolis Special: The Ultimate Guide to Our Restaurants

Kipsu News

Kipsu, Inc. Acquires Leading Hotel Operations Software to Enhance Guest Experience and Operational Efficiency

Celebrating Women's History Month at Kipsu with Kelly Eisele

Meritocracy and Diversity

Dive in with Cara Sego: finding the career that fits best

Kipsu Blog

Kipsu Announces Strategic Investment from M-One Capital to Accelerate Growth and Expansion

Kipsu to the Rescue! How IHG hotels find service recovery success with guest messaging and hotel operations

10 Communication Breakdowns that Sabotage Events - and Satisfaction

Guest messaging to the rescue! How independent hotels master service recovery with Kipsu

Getting hitched without a hitch: How to prepare your hotel for wedding season