Build strong BOH communication at your hotel with these tips

A guest experience can truly be determined by your BOH team communication. If communication falls apart, the guests will feel it. Keep your guest satisfaction high with these team communication tips!

Sonja Swanson

December 12, 2024

Best Practices for Communication in Senior Living Communities

Creating a supportive, vibrant senior living community starts with effective communication. For senior living communities, communication that is consistent, clear, and accessible can make a tremendous difference in resident engagement, family involvement, and overall satisfaction. Below are eight essential best practices to consider, each highlighting ways that senior living facilities can better connect with residents and families, streamline operations, and improve care outcomes through Kipsu.

Louise Rosenbaum

December 5, 2024

Preventative Maintenance: A plan to keep your hotel repair costs low and your guest satisfaction high

Preventative maintenance is one of those things that, while important, often gets ignored or de-prioritized for other stuff - until it’s too late. Now that the hospitality industry has bounced back, brands are requiring more properties to stay current with their preventative maintenance, getting properties back up to where they should be. So how can properties maintain brand standards while also mitigating large expenses and repairs?

Sonja Swanson

December 4, 2024

Four Ways Digital Messaging Enhances Your Job

As technology, robots, and AI creep further and further into the service world, is there a place where human service and technology can co-exist? Absolutely.

November 18, 2024

9 TripAdvisor reviews that prove guest messaging increases repeat stays and guest recommendations for Marriott hotels.

November 15, 2024