Shopping center operators around the globe partner with Kipsu to tap into the power of messaging for service enhancement.
"Guests no longer go to malls just to shop at a department store, dine at the food court, then go home after. People are looking for an experience. They want someone who is helpful in personalization, telling them about new events and activities, or new store openings."
Although SMS texting is at the core of Kipsu's platform, Kipsu integrates with nearly a dozen messaging channels. This multi-faceted approach maximizes the reach of airports' service teams, extending digital services to guests regardless of device or preferred channel. Kipsu's omni-channel approach helps teams engage with passengers of every demographic and at every stage of the journey.
Guests now have a great way to connect with your team before ever coming onsite. Passengers can reach out with questions accessibility questions, dietary concerns, hour inquiries and more directly through your website using Kipsu's Live Web Chat. Each web chat is created to fit seamlessly into your current webpage to blend into the current look and feel, meeting brand standards and delighting visitors.
Kipsu pioneered the use of text messaging as a new business-to-consumer channel and has since helped thousands of brands engage with customers through digital channels. Kipsu enables teams to meet passengers where they are, regardless of the proximity from a help desk or service agent. Guest services teams are able to quickly and efficiently answer questions and address concerns in real-time, all while allowing visitors to stay focused on the task at hand- getting to their flight and enjoying their trip.
Kipsu leverages powerful conversation tools and AI to engage with more guests with fewer resources. Through an intuitive and comprehensive smart inbox that is available via mobile or desktop, front-line teams are able to address messages, label conversations, and route requests to other departments and teams. With features designed to provide high-touch service as efficiently as possible, even the busiest teams can tackle incoming messages in a timely manner.
Through digital messaging, airports are able to document and record every guest interactions to build a rich database of common requests and potential pain points. Using this data, centers are able to better anticipate guest needs and act on new service opportunities.
Curious to learn more about Kipsu and digital messaging? Connect with a member of our team to get all of your questions answered.