Create "wow" patient experiences with Kipsu's fully HIPAA-compliant messaging solution.
By bridging the gap of communication between patients, caregivers, and care providers, Kipsu’s industry-leading software solution for real-time engagement increases patient satisfaction. With the increasing focus by CMS and the major players on evaluating service quality through Net Promoter Score and other post-experience surveys, it's more important than ever to intercept criticism, improve patient experience, and ultimately drive higher post-experience survey scores.
Features of Kipsu include:
After building an industry-leading guest experience platform for the hospitality industry, Kipsu has released a fully HIPAA compliant version of its messaging solution.
Digital messaging reduces guest anxiety to speak up about their stay while providing an easy way to contact you before, during, and after their stay. On digital messaging channels, guests enjoy having an even richer experience.
Stop getting held up by "mailbox full" messages or having to use a personal phone to reach patients before procedures.
Collect pre-arrival information such as proof of vaccination, medical clearance, and insurance information.
Keep loved ones up-to-date during the procedure and notify when the patient is ready to be picked up.
Digital messaging reduces guest anxiety to speak up about their stay while providing an easy way to contact you before, during, and after their stay. On digital messaging channels, guests enjoy having an even richer experience.
Reduce no-shows (failure rate) and increase refills with easy communication to patients.
Protect reception's time for focusing on in-person patients instead of spending time on the phone.
Engage prospective patients in Google and Apple Search and Maps to grow practice revenue.
Real time two-way communication between staff and patients. User may choose preferred messaging channel prior to engagement.
Messaging engagement will follow all HIPAA privacy and security rules, and can be implemented with a Business Associate Agreement (BAA) in place between Kipsu and the covered entity.
Schedule messages to be sent out on specific times and dates throughout the patient journey. Messages can be chosen from a database of frequently used messages or customized on case-by-case basis.
Sophisticated routing matches the flexibility of a PBX phone system with multi-level queue configurations, department/team level conversation transfers, designated contact routing, and channel specific auto-routing capabilities.
Fully customizable analytics and reports allow your team insights into the frequency and common topics in which patients are engaging.
Reach out to patients before and after discharge to prepare or prevent cancellations, reducing inefficiencies and cost.
Curious to learn more about Kipsu and digital messaging? Connect with a member of our team to get all of your questions answered.
Connect with a member of our Customer Partnership team here.
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