Enhance your patient experience

Create "wow" patient experiences with Kipsu's fully HIPAA-compliant messaging solution.

What we do

Simplify patient communication

By bridging the gap of communication between patients, caregivers, and care providers, Kipsu’s industry-leading software solution for real-time engagement increases patient satisfaction. With the increasing focus by CMS and the major players on evaluating service quality through Net Promoter Score and other post-experience surveys, it's more important than ever to intercept criticism, improve patient experience, and ultimately drive higher post-experience survey scores.

Features of Kipsu include:

  • HIPAA compliant solution
  • Two-way messaging
  • No apps to download - works with every device
  • Keep your phone number - Kipsu can integrate with your existing phone number

Download our Kipsu Healthcare Guide to learn more

Modernize how your patients connect with your team.


After building an industry-leading guest experience platform for the hospitality industry, Kipsu has released a fully HIPAA compliant version of its messaging solution.

Kipsu's Healthcare Solutions

For ambulatory surgery centers

Digital messaging reduces guest anxiety to speak up about their stay while providing an easy way to contact you before, during, and after their stay. On digital messaging channels, guests enjoy having an even richer experience.

Stop getting held up by "mailbox full" messages or having to use a personal phone to reach patients before procedures.

Collect pre-arrival information such as proof of vaccination, medical clearance, and insurance information.

Keep loved ones up-to-date during the procedure and notify when the patient is ready to be picked up.

For dental practices

Digital messaging reduces guest anxiety to speak up about their stay while providing an easy way to contact you before, during, and after their stay. On digital messaging channels, guests enjoy having an even richer experience.

Reduce no-shows (failure rate) and increase refills with easy communication to patients.

Protect reception's time for focusing on in-person patients instead of spending time on the phone.

Engage prospective patients in Google and Apple Search and Maps to grow practice revenue.

Features providers and service teams will love

Two-Way Messaging

Real time two-way communication between staff and patients. User may choose preferred messaging channel prior to engagement.

HIPAA Compliance

Messaging engagement will follow all HIPAA privacy and security rules, and can be implemented with a Business Associate Agreement (BAA) in place between Kipsu and the covered entity.

Personalized Scheduled Messages

Schedule messages to be sent out on specific times and dates throughout the patient journey. Messages can be chosen from a database of frequently used messages or customized on case-by-case basis.

Smart Routing & Escalation Messaging

Sophisticated routing matches the flexibility of a PBX phone system with multi-level queue configurations, department/team level conversation transfers, designated contact routing, and channel specific auto-routing capabilities.

Reporting & Analytics

Fully customizable analytics and reports allow your team insights into the frequency and common topics in which patients are engaging.

Proactive outreach

Reach out to patients before and after discharge to prepare or prevent cancellations, reducing inefficiencies and cost.

Schedule a conversation.

Curious to learn more about Kipsu and digital messaging? Connect with a member of our team to get all of your questions answered.

Learn more about Kipsu

Connect with a member of our Customer Partnership team here.

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