TripAdvisor is the gold standard for hotel reviews. Travelers heavily rely on the site when deciding where to stay for their next trip, which is why their reviews are so crucial to a hotel’s success. One way to boost your positive reviews is implementing unique features that guests want to rave about, like guest messaging. As Marriott’s only approved guest messaging partner, Kipsu has brought success to Marriott properties across the globe, increasing their ITR scores and driving revenue from repeat stays. Don’t believe us? Take a look at these nine TripAdvisor reviews from our Marriott partners showing that guests LOVE hotel texting!

“Room service was outstanding. We received texts from Steven and Jennifer on a daily basis to make sure our room was clean. The staff here works hard to make guests feel welcomed. We had a marvelous vacation and this was our second summer here. This is our summer vacation spot! Beach access is a definitely plus! Thank you all for making our vacation a memorable one.” 
Residence Inn Fort Lauderdale Pompano Beach/Oceanfront

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“From booking to check out everything was smooth. Special thank you too Simone, Tatiana, Su and Nicholas, you all ensure, by sending personal texts, that your customers are satisfied. This speaks volumes to me. I plan to be back in just a couple of months. LOOK NO FURTHER, AC Marriott Times Square is it.” 
AC Hotel New York Times Square

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“5 stars. Would definitely recommend these guys for any valet needs. They were helpful and accommodating and made sure to drive my car carefully. The process was super convenient being able to simply text when I needed my car back. The gentlement were professional and answered all of my questions” 
AC Hotel San Antonio Riverwalk

“This is a nearly perfect getaway hotel in the Rockies located a little over an hour west of Calgary. I don’t think it is an exaggeration to say that the customer service here is in the top-2 I've ever experienced in a hotel ever. Everyone from the bellhops to the front desk staff to the restaurant servers/staff to the housekeeping staff - all of them warmly greeted us and asked if we needed anything. I received texts from a member of the management every single day we were there asking how things were going. Marriott - if you are listening - what they are doing here should be emulated.” 
Kananaskis Mountain Lodge

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“I can't say enough about this property! Was definitely not expecting the high level of service we received. From the moment we checked in, it was a personal experience worthy of a five star hotel. We received daily texts asking if there was anything the staff could do for us. Specifically Juliana the front desk manager and Christine. We received personal recommendations from staff for our daughter to use as a new resident of Nashua. And they helped us make fantastic dinner reservations. Valerie and Cindy make our stay very personal.” 
Courtyard Nashua

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“Everyone was super nice. I love the text message communication with the front desk. I plan on returning with hubby for Valentine’s Day.” 
The Whitley, a Luxury Collection Hotel

“The 24/7 concierge may I say is one of the few best ones that we experienced. Just shoot a text when you need something and everyone is ready to deliver. Jessica and Ricky are top notch! Can’t wait to stay again soon!” 
Residence Inn New York Downtown Manhattan/World Trade Center Area

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“The customer service with the front desk is exceptional! They were very kind and helpful! The hotel uses a texting system to keep in touch while you stay there, if you have any questions all you have to do is text them and they respond promptly. We will most definitely be staying here in the future if possible!! Would recommend giving them a try!” 
Sheraton Salt Lake City

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“Great hospitality in part, due to Giovanni, who greeted us upon arrival and immediately made us feel right at home. Giovanni continued with that spirit of hospitality throughout our entire stay. Also received a couple of texts from Jerry, who checked to make sure there weren't any opportunities for improving our stay. It's that kind of care and concern that will have us returning to the TownePlace suites Galveston island again. Keep up the GREAT WORK!” 
TownePlace Suites Galveston Island

Still not convinced? Hear from the Front Office Manager at Westin Jekyll Island and how they found success with guest messaging!

Interested in implementing guest messaging at your Marriott property? Learn more about Kipsu or schedule a conversation with us today!