The importance of communication in healthcare

How better communication can lead to better care



December 15, 2022

Communication throughout the healthcare process isn’t just essential for patients to receive the best possible care. Digital communication is also key to increasing operating efficiency, saving on costs, and overall protecting patients. 

One easy way to communicate with patients is patient texting—simple questions can be answered securely at the touch of a button, patients can have more access to their providers, and follow-ups can better organize preventative care.

More points of engagement 

Whether it’s a newer health concern or an ongoing, preexisting condition, patients feel better when they feel like they can engage with their care team. Knowing the ins and outs of any condition is reassuring for the patient, but can be labor-intensive for care teams.

With digital communication like patient texting, it’s not a huge lift for care teams to inform patients of test results, update information, or send over suggestions for preventative care. Plus, technology such as telemedicine is making it possible for patients to receive care without even leaving the house, saving costs for patients and providers. 

Providing patients more points of engagement throughout their care journeys not only ensures the patient is feeling comforted and cared for, but can increase efficiency and cut down cost for providers.

Vital touch points 

Say you’re trying to reach a patient to schedule something prior to an annual physical. You call them multiple times, leave multiple messages, but then their voicemail box says it’s full. How can you get this key information for their upcoming appointments?

Patient texting is a frictionless channel where providers and patients can communicate, whether it’s that essential information or just to double check the time of a check-up. And this communication is necessary—in fact, poor communication in healthcare was a factor in nearly 2,000 patient deaths and $1.7 billion in malpractice costs nationally in the past five years.

So effective communication doesn’t only save money, but it can also save lives. Patient texting is a simple and smooth way to ensure everyone is on the same page when it comes to care.

Better communication, better care

Overall, care teams that emphasize great communication habits are ultimately equipped to provide better healthcare. Creating a channel of communication that’s preferred by patients allows them to contact providers with any questions—making them feel cared for and at ease—and providers are able to contact patients for key information and details on upcoming appointments.

These are just some of the ways that patient texting is revolutionizing the healthcare industry and making it easier to provide stellar care. Learn more about patient texting or schedule a conversation with the Kipsu team today.

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