Elevate your guest engagement

With Kipsu, Hilton properties around the globe leverage messaging to catch actionable feedback from guests to boost SALT scores.

The only approved texting and digital messaging provider for

Hilton Hotels Logo white

Increase SALT Scores

Connecting via messaging is low-stakes and convenient, so guests are more comfortable speaking up about the ways their experience could be made better. This gives service teams actionable feedback while guests are still on property. By unearthing previously unshared critiques, teams using Kipsu can turn around guest opinions before reviews land on SALT, TripAdvisor, or Google.

Average SALT improvements by Hilton teams leveraging Kipsu
Boost hilton honors rewards recognition

Hilton Honors loyalty grows with Kipsu

Kipsu can help you acknowledge their status by tier, educate them on qualified perks, and answer any questions they may have quickly. When guests know you have their back, they’ll want to come back.

How Kipsu Works

I've partnered with Kipsu at three Hilton managed properties and the results have been phenomenal. Guests experience a higher level of personalized service and convenience while team members enjoy streamlined communication and efficiency."

Ryann Tomm | Director of Rooms | Hilton Austin

Since partnering with Kipsu in 2017, our service scores and overall guest experience scores have skyrocketed! Our guests really enjoy having the option to text for amenities and requests. Kipsu tailored our system to fit our property. Thanks Kipsu team!"

Stephanie Pomeroy | Front Office Supervisor | Hampton Inn & Suites Tulsa Downtown

Our guests love the many ways they can reach out to us and Kipsu has allowed us to better take care of them. We get a number of texts through the Hilton Honors App and it gives us an edge on anticipating their needs and exceeding their expectations."

Tina Harpke | General Manager | Home2 Suites by Hilton Roseville/Minneapolis

Connect with guests more easily using Kipsu's OnQ integration

With Kipsu's OnQ connector, your team can automatically send guest reservation details and contact information to Kipsu, making the check-in and messaging process seamless.


Build 1:1 relationships with your most loyal guests

Kipsu is the only messaging provider that integrates with the Hilton Honors app. Guests can message your team shortly before, during, and shortly after their stay. Guest details auto-populate in Kipsu, so you can immediately identify loyalty members who message your team.

Kipsu works with 2,000+ Hilton properties across all service levels

Go beyond traditional SMS

Kipsu's ability to connect with guests extends beyond regular SMS. No matter the device or messaging service, Kipsu puts your service team in the palm of guests' hands.


Engage guests directly from Google Search & Maps

Google's Business Messaging gives Hilton guests an effortless way to connect with your team through their mobile devices. Business Messaging goes beyond traditional SMS, giving you native access to more than 2.5 billion Android devices.


iMessage on every iDevice

When guests search for your property in Maps, Safari, or Search on iOS devices, they're shown an option to message with your property instead of calling. With Chat Suggest, guests are asked if they'd like to message your property any time they tap on your property's phone number.

Kipsu works with all major messaging apps

WhatsApps, WeChats, and Lines (oh my)

Let guests message you in the apps they spend the most time in. From WhatsApp to Wechat, Line to Messenger, guests can engage with your team from the apps of their choice, while your team maintains a holistic overview of the guest's messaging history and profile.


Offer full service Wifi

Hoteliers regularly rank complimentary Wifi as a vital service for guests. As guests log on to your wifi networks, Kipsu offers another touch-point vis-à-vis a live chat on your wifi splash page.

Hilton Partners with Kipsu!

As you may have heard, Hilton Corporate announced on August 24th, 2023 that they will be implementing Kipsu at all properties at no cost to the hotel. Hilton is coordinating all aspects of the rollout and training, which began in September of 2023 and will continue weekly until fully deployed in 2024.

Read more about the announcement

‍Please let us know if you have any questions, or you can connect with Hilton directly b Ask_Messaging@Hilton.com.

Email Hilton's Messaging Team