Transform your guest experience with hotel guest messaging

Create unforgettable guest stories by capturing actionable feedback and delighting guests in unexpected ways with digital messaging.

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Make every interaction a "perfect 10"

Capture feedback while guests are still on property to perform service recovery and provide unforgettable experience through guests' preferred channels.

Boost overall guest satisfaction

On average, guests who use messaging during their stay report higher satisfaction scores on guest surveys and online reviews than those who don't.

Meet guests where they are

Kipsu gives your team a single dashboard to communicate with guests via hotel guest messaging across dozens of channels, so your guests can reach you on their terms.

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General webpage outline of the Kipsu messaging dashboard.

How Kipsu Works

Benefits you (and guests) will love.

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Understand Guest Needs

Proactively prompt kudos or concerns and leverage an opportunity for service recovery, if needed.

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Brand/Loyalty Recognition

Let Kipsu help recognize guest loyalty members, returning travelers, and acknowledge a guest's status at check-in.

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Pending Rooms

Seamlessly coordinate communication for early arrivals and pending rooms while guests explore hotel amenities or local attractions.

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Express Departure

Encourage guests to notify you of their departure through a quick and easy message to streamline checkout and room turnovers.

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Document Sharing

Share menus, maps, folios, and more with just a few clicks.

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Multichannel Communication

Leverage SMS, Google Business Messages, Apple Business Chat, and other messengers like WhatsApp and WeChat to communicate with guests through their preferred channels.

How to add Kipsu Engage FCX to your property:

If you're ready to get started, simply click the button below, fill out the agreement and we'll get a contract over to you. Start-up times can be as quick as a few weeks.

Start connecting with your guests in a low-friction scalable way, and start boosting your guest satisfaction scores. 

I'm ready to get started with Kipsu