Engage guests natively on iOS devices with a rich messaging experience through Apple Business Chat, making every step of the guest journey a "perfect 10."
When guests search for your property in Maps, Safari, or Search on iOS devices, they're shown an option to message with your property instead of calling. With Chat Suggest, guests are asked if they'd like to message your property any time they tap on your property's phone number.
Apple's Business Chat-powered by Kipsu-connects your customers to you through a new, richer digital messaging experience. Kipsu allows your customers to bypass national or global call centers and instead ask questions and make requests directly with your team.
Connecting via SMS is low-stakes and convenient, so guests are more comfortable speaking up about ways their experience could be made better, providing hotel staff with actionable feedback while guests are still on property. By unearthing and addressing previously unshared critiques, teams using Kipsu can turn around guest opinion before reviews land on SALT or TripAdvisor.
Give guests an easy way to voice questions and concerns before, during, and after their stay.
Route front desk calls and traffic toward personal messaging.
Unearth potentially negative reviews before they reach the web.
Engage in internal team communication and view critical consumer analytics.
Calls are typically 30-45 minutes long and dive into what makes us the preferred messaging provider in the hospitality industry and how Kipsu can fit with your current team and current guest service model.
We will cover the following:
Connect with a member of our Customer Partnership team here.