Elevate your guest engagement

Engage guests natively on iOS devices with a rich messaging experience through Apple Business Chat, making every step of the guest journey a "perfect 10."

A conversation that's easy to start

When guests search for your property in Maps, Safari, or Search on iOS devices, they're shown an option to message with your property instead of calling. With Chat Suggest, guests are asked if they'd like to message your property any time they tap on your property's phone number.

Meet guests where they are

Apple's Business Chat-powered by Kipsu-connects your customers to you through a new, richer digital messaging experience. Kipsu allows your customers to bypass national or global call centers and instead ask questions and make requests directly with your team.

Capture Feedback Before Check-Out

Connecting via SMS is low-stakes and convenient, so guests are more comfortable speaking up about ways their experience could be made better, providing hotel staff with actionable feedback while guests are still on property. By unearthing and addressing previously unshared critiques, teams using Kipsu can turn around guest opinion before reviews land on SALT or TripAdvisor.

Hospitality's leader in Real-Time Engagement

Give guests an easy way to voice questions and concerns before, during, and after their stay.

Route front desk calls and traffic toward personal messaging.

Unearth potentially negative reviews before they reach the web.

Engage in internal team communication and view critical consumer analytics.

Calls are typically 30-45 minutes long and dive into what makes us the preferred messaging provider in the hospitality industry and how Kipsu can fit with your current team and current guest service model.

We will cover the following:

  • Why Kipsu?
  • The basics of sending and reciving messages
  • Retaining personal touch while increasing efficiency
  • Proven results in hotels and hotel brands around the world
  • Questions and next steps

Learn more about Kipsu

Connect with a member of our Customer Partnership team here.

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Kipsu's deep partnership with Hilton goes way beyond Apple Business Chat. Learn more about how Kipsu is designed to serve Hilton properties.