High-Touch Service in a No-Touch Environment

Hilton properties around the globe are using Kipsu to maintain the health and safety of guests and staff through contactless communication without sacrificing great service.

Go Paperless

Digitally deliver new COVID-19/sanitation protocol documents, menus, and more directly to your guests. Eliminate non-cleanable services within the room without eliminating important information your guests need to see.

Connect Beyond the Hotel

Connect with guests seamlessly and easily even when they are away from the hotel, at work, or elsewhere. Confirming a guest has left the room for the day helps maintain social distancing for maintenance, cleaning, and other services.

Avoid Lobby Congestion

Notify guests of package or food delivery, enable guests to request amenities remotely, and allow express digital check out to streamline lobby traffic and avoid guests congregating in public spaces.

Capture Feedback Before Check-Out

Connecting via SMS is low-stakes and convenient, so guests are more comfortable speaking up about ways their experience could be made better, providing hotel staff with actionable feedback while guests are still on property. By unearthing and addressing previously unshared critiques, teams using Kipsu can turn around guest opinion before reviews land on SALT or TripAdvisor.

Hospitality's leader in Real-Time Engagement

Give guests an easy way to voice questions and concerns before, during, and after their stay.

Route front desk calls and traffic toward personal messaging.

Unearth potentially negative reviews before they reach the web.

Engage in internal team communication and view critical consumer analytics.

Calls are typically 30-45 minutes long and dive into what makes us the preferred messaging provider in the hospitality industry and how Kipsu can fit with your current team and current guest service model.

We will cover the following:

  • Why Kipsu?
  • The basics of sending and reciving messages
  • Retaining personal touch while increasing efficiency
  • Proven results in hotels and hotel brands around the world
  • Questions and next steps

Learn more about Kipsu

Connect with a member of our Customer Partnership team here.

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Kipsu is designed for HIlton hotels. Learn more about our partnership with Hilton