Google Business Messages for Hilton Hotels

Engage natively with Android devices with a rich messaging experience that helps you make every step of the guest journey a "perfect 10."

Engage customers directly from Google Search, Maps, and messaging.

Google's Business Messaging gives Hilton guests an effortless way to connect with your team through their mobile devices. Business Messaging goes beyond traditional SMS, giving you native access to more than 2.5 billion Android devices.

Hang up on expensive phone calls

Google's Business Messages unlocks a "message" button in Google Maps and Search so guests can message you whenever they want, wherever they are. With messaging, your team is free to handle multiple message requests at once without interrupting their workflow.

Messaging. Elevated.

Google's Business Messages go beyond traditional SMS by giving customers a fully branded, rich experience. Guests traveling internationally can message with your team over WiFi, giving them easy ways to communicate without paying hefty international SMS fees.

Capture Feedback Before Check-Out

Connecting via SMS is low-stakes and convenient, so guests are more comfortable speaking up about ways their experience could be made better, providing hotel staff with actionable feedback while guests are still on property. By unearthing and addressing previously unshared critiques, teams using Kipsu can turn around guest opinion before reviews land on SALT or TripAdvisor.

Hospitality's leader in Real-Time Engagement

Give guests an easy way to voice questions and concerns before, during, and after their stay.

Route front desk calls and traffic toward personal messaging.

Unearth potentially negative reviews before they reach the web.

Engage in internal team communication and view critical consumer analytics.

Calls are typically 30-45 minutes long and dive into what makes us the preferred messaging provider in the hospitality industry and how Kipsu can fit with your current team and current guest service model.

We will cover the following:

  • Why Kipsu?
  • The basics of sending and reciving messages
  • Retaining personal touch while increasing efficiency
  • Proven results in hotels and hotel brands around the world
  • Questions and next steps

Learn more about Kipsu

Connect with a member of our Customer Partnership team here.

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Kipsu is designed for Hilton properties. Learn more about our partnership with Hilton.