Google Business Messages for Hilton Hotels

Engage natively with Android devices with a rich messaging experience that helps you make every step of the guest journey a "perfect 10."

Engage customers directly from Google Search, Maps, and messaging.

Google's Business Messaging gives Hilton guests an effortless way to connect with your team through their mobile devices. Business Messaging goes beyond traditional SMS, giving you native access to more than 2.5 billion Android devices.

Hang up on expensive phone calls

Google's Business Messages unlocks a "message" button in Google Maps and Search so guests can message you whenever they want, wherever they are. With messaging, your team is free to handle multiple message requests at once without interrupting their workflow.

Messaging. Elevated.

Google's Business Messages go beyond traditional SMS by giving customers a fully branded, rich experience. Guests traveling internationally can message with your team over WiFi, giving them easy ways to communicate without paying hefty international SMS fees.

Capture Feedback Before Check-Out

Connecting via SMS is low-stakes and convenient, so guests are more comfortable speaking up about ways their experience could be made better, providing hotel staff with actionable feedback while guests are still on property. By unearthing and addressing previously unshared critiques, teams using Kipsu can turn around guest opinion before reviews land on SALT or TripAdvisor.

Schedule a conversation.

Curious to learn more about Kipsu and digital messaging? Connect with a member of our team to get all of your questions answered.

Kipsu is designed for Hilton properties. Learn more about our partnership with Hilton.