Kipsu is the only messaging service that integrates directly with the Hilton Honors app.
Kipsu is the only messaging provider that integrates with the Hilton Honors app. Guests can message your team shortly before, during, and shortly after their stay. Guest details auto-populate in Kipsu, so you can immediately identify loyalty members who message your team.
Guests can message with your team shortly before their stay begins, meaning you can seamlessly coordinate arrival details in an era of social distancing. Incoming diamond member requesting a room upgrade? Take care of the details with just a couple of messages.
Loyalty members already expect to manage all aspects of their stays from the Honors app. With Kipsu, your property unlocks a new "Message Hotel" tile so guests can easily connect with your team.
When a guest messages your team via the Honors app, all of their reservation details and notes are automatically imported from OnQ. Impress guests by your knowledge of their preferences and tastes based on their previous conversations and notes.
Give guests an easy way to voice questions and concerns before, during, and after their stay.
Route front desk calls and traffic toward personal messaging.
Unearth potentially negative reviews before they reach the web.
Engage in internal team communication and view critical consumer analytics.
Calls are typically 30-45 minutes long and dive into what makes us the preferred messaging provider in the hospitality industry and how Kipsu can fit with your current team and current guest service model.
We will cover the following:
Connect with a member of our Customer Partnership team here.