Kipsu is proven to raise SALT scores for properties that message their guests. As Hilton's official messaging partner, Kipsu has a proven impact on SALT scores.
Connecting via SMS is low-stakes and convenient, so guests are more comfortable speaking up about ways their experience could be made better, providing hotel staff with actionable feedback while guests are still on property. By unearthing and addressing previously unshared critiques, teams using Kipsu can turn around guest opinion before reviews land on SALT or TripAdvisor.
Give guests an easy way to voice questions and concerns before, during, and after their stay.
Route front desk calls and traffic toward personal messaging.
Unearth potentially negative reviews before they reach the web.
Engage in internal team communication and view critical consumer analytics.
Calls are typically 30-45 minutes long and dive into what makes us the preferred messaging provider in the hospitality industry and how Kipsu can fit with your current team and current guest service model.
We will cover the following:
Connect with a member of our Customer Partnership team here.