Kipsu is proven to raise SALT scores for properties that message their guests. As Hilton's official messaging partner, Kipsu has a proven impact on SALT scores.
Connecting via SMS is low-stakes and convenient, so guests are more comfortable speaking up about ways their experience could be made better, providing hotel staff with actionable feedback while guests are still on property. By unearthing and addressing previously unshared critiques, teams using Kipsu can turn around guest opinion before reviews land on SALT or TripAdvisor.
Curious to learn more about Kipsu and digital messaging? Connect with a member of our team to get all of your questions answered.