Capture the conversation during the discovery process with live web chat

Communicate directly with potential and current guests directly on your company website or Wi-Fi landing page with Live Web Chat. Answer common pre-arrival questions such as hours, parking, or availability.

Request a Conversation

Illustration of a person interacting with a giant smartphone showing chat bubbles representing messaging.

Customize chat anywhere on webpage

Send personalized introductory messages and customize popups to blend into the existing web design.

Illustration of three people interacting with a chat icon on a web browser window.

Illustration of a woman with a briefcase and icons of a smartphone, phone receiver, and chat bubbles.

Capture feedback in real time

Evaluate guest tone and gather feedback as conversations take place via live web chat in real time.

Continue seamlessly on mobile

Guests simply enter their mobile number into the web chat popup and conversation continues via SMS or other digital messaging platform. Web chat conversations flow into the Kipsu interface amongst other channels.

Desktop, tablet, and phone screens showing chat icons with a green checkmark over the tablet.

Connect digitally

Live Web Chat is just one of many ways to connect with guests.

Learn more about digital messaging channels for hotels here.

Illustration of a person texting with speech bubbles appearing next to a large smartphone.

Schedule a conversation.

Curious to learn more about Kipsu and digital messaging? Connect with a member of our team to get all of your questions answered.