Kipsu + HotSOS

Connect your text and task management systems to create seamless, instant communication to fulfill guest requests at “wow, that was fast!” speeds

View the Integration PDF

Kipsu chat interface with hotel guest request and system note about HotSOS ticket #238248803 creation.

Overview

With the Kipsu and HotSOS integration, your team can now make work orders and request tickets right from Kipsu, cutting out the middleman and getting tasks and requests to appropriate teams faster with less effort.

Updates to HotSOS tickets are reported right in Kipsu, in real-time. Know the status of each guest request without leaving your Kipsu dashboard.

Reach out to your Kipsu Engagement Representative to get your Kipsu and HotSOS systems talking so your team can get back to delivering wow-inducing service to guests.

HotSOS Features

Task Tracking: Organizes tasks and work orders across the team
Helps staff accountability and productivity while surfacing opportunities for additional training or praise
HotSOS2GO: Mobile app to help keep staff in the loop while on the go
Preventative Maintenance: Set reminders and keep schedules to aid in routine maintenance, keeping on top of safety, compliance, and guest satisfaction.
HotSOS Housekeeping: Helps teams keep on top of late and early checkouts, helping to prioritize room maintenance with real time updates and inspection checklists
Also has a version specifically tailored to Select Service hotels

Illustration showing hotel front desk staff using Kipsu's cloud-based dashboard for team communication.

Integration Features

- Real-time updates from HotSOS right to your Kipsu Dashboard. See who is accountable for the task, the up to date status of said task, and receive a notification when it is fulfilled, all without leaving Kipsu.
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- Reports from both Kipsu and HotSOS can help teams make informed decisions with operations. Subscriptions for daily, weekly, and monthly reports can be established and sent directly to a specified inbox.

Computer screen displaying Kipsu dashboard with magnified text focusing on honors tier and contact details.

How it works

Here's how the integration connections are made between Kipsu and HotSOS systems.

Kipsu Data

Data Flow

HotSOS Data

Issue: What needs to be done?

Issue: What needs to be done?

Location: Where? Room number or area of hotel.

Remarks:Any additional information or specifics to include with the request.

Status Updates: Kipsu receives

Status Updates: Feedback when ticket is Open, In Progress, or Completed.

How to get started

Here's how the integration connections are made between Kipsu and HotSOS systems.

Have a conversation with HotSOS and get set up with the system (if not already).
Speak with your Kipsu Engagement Representative to initiate the integration.
HotSOS and Kipsu work together to get the connection established and configure the real time updates.
HotSOS requires a one time charge of $2,000 to connect the two systems.

About the company

Background

HotSOS by Amadeus is based in Madrid, Spain. With over 30 years of experience in hospitality, they have extensive knowledge of the industry. Their robust tool empowers individuals, optimizes labor, and maximizes efficiency for hospitality teams.

Who should use it?

While HotSOS can be implemented at most any property, the feature-set is catered toward large hotels & resorts with complex systems and needs who require additional communication between back of house teams.