Inpatient Communication with Kipsu

See how a 225-bed hospital used direct patient texting to uncover concerns and recover service before discharge—not weeks later through a survey. The seven-week deployment generated:

• 159 patient and caregiver conversations
• A two-minute median response time
• 32 real-time clinical escalations
• 37 conversations praising staff

Download the findings to see what patients shared, how teams responded, and where real-time messaging can influence patient experience and HCAHPS performance.