Kipsu + Hospitality Management Portfolios

Discover how Kipsu partners with portfolios of all sizes to revitalize guest engagement and boost satisfaction scores.

Case Study

Kipsu + Hospitality Management Groups

Management groups who leverage Kipsu at the property level see a significant boost in satisfaction score and higher overall NPS, regardless of the portfolio's size, branding, or demographic.

In this case study:

  • An in-depth look at a diverse hospitality portfolio
  • Impacts on online reviews including overall score and score distribution
  • Unsolicited online reviews that specifically mention the Kipsu service

Our Solution

Kipsu empowers service leaders to build personal customer relationships through texting and other digital messaging channels. Our solution captures real-time feedback and encourages proactive, high-touch customer engagement, increasing guest loyalty and retention.

As a pioneer in the Real Time Engagement—or RTE—category, Kipsu enables service leaders to manage their digital relationships with customers across an array of digital channels, including text, over-the-top and social messaging, as well as integrated in-app engagement channels.

Kipsu + Hospitality Management Portfolios

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