Discover how Kipsu partners with portfolios of all sizes to revitalize guest engagement and boost satisfaction scores.
Kipsu + Hospitality Management Groups
Management groups who leverage Kipsu at the property level see a significant boost in satisfaction score and higher overall NPS, regardless of the portfolio's size, branding, or demographic.
In this case study:
Kipsu empowers service leaders to build personal customer relationships through texting and other digital messaging channels. Our solution captures real-time feedback and encourages proactive, high-touch customer engagement, increasing guest loyalty and retention.
As a pioneer in the Real Time Engagement—or RTE—category, Kipsu enables service leaders to manage their digital relationships with customers across an array of digital channels, including text, over-the-top and social messaging, as well as integrated in-app engagement channels.
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