Customer Success

Jonny Briones

Kipsuvian since
August 2021
LinkedIn →

Kipsu is excited to welcome Jonny Briones to our Customer Success team! Prior to Kipsu, Johnny worked as an IT analytics in the logistics space. Outside of work, you'll find him playing with his boys at the local parks, enjoying movies, and music.

What drew you to Kipsu in contrast to other companies? 

Teamwork, collaboration, and mutual respect.  Those are standard "buzz words" all over this industry and look great in a flyer for a company.  However, after my third third interview I began to realize that Kipsu actually BELIEVES in these principals.  And people work together as equals to accomplish goals and solve problems.

What were some things you noticed about the Kipsu team during your first week?

They all had one thing in common:  They cared about the company and it's new hires.  During my first week I meant so many wonderful Kipsuvians that went out of there way to make me feel welcome and also to offer any kind of help if I ever need it.

What challenges are you looking forward to tackling in your work at Kipsu?

The newly minted "Overnight Shift".  I hope to be known as "Jonny Overnight", and to show that with a dedicated night owl, everybody should be able to get more sleep and R & R they all richly deserve.  So really just looking to turn the stress level down on my peers.

What is your favorite Kipsu core value and why?

Serve Others.  If you focus on the customer, your co-workers, your leadership, that has a ripple effect and builds what I think is the foundation of customer service and customer success.

If you could pick any person for a chat over a shared dinner, who would you pick and why?

Probably Nas.  He's such a legend and great storyteller/poet.  But I would like to play him on the "Hot Ones" YouTube show or something, you know, just to spice things up and see if he can hang with a Ghost Pepper wing or something :)

Want to join us?

We're looking for motivated people to join our growing team in Minneapolis. See our careers page to view all open positions and submit an application.