Customer Success

Nick Mathewson

Kipsuvian since
August 2022
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What were you up to before joining Kipsu? 

I spent the last 17 years at hotels in Minneapolis, Chicago and the Bay Area working many different positions. I've done everything from  breaking out the house for housekeeping to bartending an executive lounge to welcoming Heads of State.

What are some things you enjoy doing outside of work? 

First and foremost I love to spend time with my wife Cindy and dog Tako. We enjoy traveling, dining out and binging a good streaming series. Having recently relocated back to MN, where I grew up, I have appreciated all the time I can spend with friends and family.

What drew you to Kipsu in contrast to other companies? 

I have used Kipsu as a customer for the last 7 years and have been a believer from day one. Working for a company whose product you truly believe in is incredibly satisfying. I also take a good amount of pride in working for a tech startup in my home state.

What were some things you noticed about the Kipsu team during your first week?

I am incredibly impressed with how warm and welcoming everyone that works here is. Everyone is always willing to drop what they are doing to help out or teach someone something new.

What challenges are you looking forward to tackling in your work at Kipsu?

I have been a customer of Kipsu for a few years and am looking forward to being on the other side of the equations. I am hoping my years in the service industry can help me help our customers understand and maximize Kipsu.

What is your favorite Kipsu core value and why?

Serve Others is definitely the top core value that speaks to me. It is what drew me to the service industry and help me be successful in that discipline. Cultivating authentic relationship is something that gives me great fulfillment.

If you could pick any person for a chat over a shared dinner, who would you pick and why?

Conan O'Brien. He has an endless amount of entertaining stories given his 30 years in show business. Although, mostly I would just want to make up characters and riff.

Want to join us?

We're looking for motivated people to join our growing team in Minneapolis. See our careers page to view all open positions and submit an application.