Conversations with a Hospitality Professional: Strategies multifamily can implement from the hospitality industry

June 15, 2023 2:00 PM


Join us for a discussion on tried and true hospitality practices used to elevate the guest experience with a former hospitality professional. Our focus will be on how the multifamily industry can apply these practices to their current resident engagement strategies and, in turn, drive resident retention.

In this webinar we will discuss:
- Milestones in the resident/guest journey
- Personalized communication
- Handling negative sentiment
- Resident/guest satisfaction

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