Ease of mind: using patient texting to keep loved ones in the loop

By:

Laura Beier

Published:

October 12, 2022

Patient texting isn’t just for those receiving care—it can also be used to communicate with family, loved ones, and caregivers. Instead of playing phone tag about important matters or sending an email to an already flooded inbox, care teams can ensure that key information about necessary care is getting directly to caregivers.

Preventative care

An ever-important but often overlooked aspect of healthcare is preventative care: What can be done to prevent disease, deterioration, or dysfunction? 

Many patients don’t know, and even more ignore or forget what they’re told upon office visits. By messaging back and forth, care teams can send information, suggestions, and reminders for patients to follow. This makes it easier for patients to have details on demand, and more likely they’ll follow instructions. Open pathways of communication also make it easier for questions to be addressed.

Updates to care procedures

Say a relative gets a pretty hefty operation done, and needs a family member to stay with them for a few weeks. Care teams can provide this loved one with packets of information on what to eat, if and when to exercise, and dosage of medication. 

But as we all well know, anything can change when it comes to healthcare and healing. With patient texting, caregivers can ask care teams questions and keep them updated on how the process is going, making it easier to intervene if needed.

Scheduling appointments and sending reminders

One of the great human experiences is scheduling our appointments, routines, and well, entire lives. Between dentist appointments and family vacations, check-ups and dance recitals, it can be a pain to find time for everything, especially if more consistent check-ins are needed.

Patient texting can make this process easier for caregivers, care teams, and those receiving care. No more waiting on hold for those looking to schedule appointments, and no more phones ringing off the hook for administrative healthcare workers—texting to schedule, confirm, and remind is instantaneous and painless.

Procedural updates

One of the most nerve-wracking experiences is having a loved one go through an operation and not know how it went until they’re recovering. Those closest to them, perhaps the emergency contact or spouse, will likely know right away, but cousins, children, or close friends might not be notified until the intensity dies down.

With patient texting, messages can be sent to all loved ones who wish to be involved. At the touch of a button, care teams can let a patient’s friends and family know how the operation went and next steps, instead of them being left in the dark. This not only decreases the amount of questions care teams might get, but reassures both the patient and those who care for them.

Do you want to ensure that loved ones are informed, and your patients are taken care of with top notch service? Learn more about patient engagement or schedule a conversation with our team today.

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