June 29, 2021
There is no longer front-of-house and back-of-house- just one team working in harmony!
Kipsu and Quore have joined up to integrate Kipsu’s world-class guest messaging with Quore’s best-in-class maintenance ticketing system to ensure your team operates as efficiently as possible. As you and your team continue to staff-up post-covid and face a summer of skyrocketing occupancy, eliminating extra steps in the process will keep your team operations flowing smoothly.
By connecting the data of these two essential systems, hotel teams will be able to submit requests and communicate the status to guests- all within the Kipsu dashboard. Kipsu’s integration with Quore will create a new option on guest conversation windows for team members to create tickets around guest requests or concerns, track the progress of those tickets, and update the guest as needed without switching between programs.
As Kisha Montgomery, the General Manager of the Holiday Inn Charleston Historic District, puts it: “Communication will make or break your team, and we live by that. This integration has provided us a platform where we can easily click a button to communicate a guest’s needs with a different department. I love that it allows us to see when a task is in progress and completed so that we can effectively communicate updates to our guests while also holding departments accountable for these requests.”
All it takes to initiate the integration between Kipsu and Quore is an active subscription to both services* and a quick conversation with Kipsu’s customer success team. Reach out to our engagement team today to learn more!
*Some additional fees may apply. Ask a Kipsu representative for details!
Curious to learn more about Kipsu and digital messaging? Connect with a member of our team to get all of your questions answered.