Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Learn five ways to standardize hotel service recovery, resolve guest concerns faster, and identify improvement opportunities across your portfolio.
Learn how hotel management companies can improve service consistency across properties while preserving each hotel's unique character.
Explore how communication gaps affect hotel operations, employee efficiency, and guest satisfaction—and how to address them.
October 28, 2026
Learn five ways to improve communication between hotel event coordinators and operations teams, reduce missed requests, and deliver smoother events.
October 22, 2026
The sun is setting for 2026. Every new year plenty of predictions about what’s next for hospitality. And 2027 is shaping up to be a year of balance.
September 29, 2026
From guest communication to team management, here are 24 practical AI prompts that can help hotel teams work smarter.
April 30, 2026
Kipsu’s guest messaging and hotel operations software has proved time and time again that it is an effective resource across IHG properties for service recovery. Engagement between guests and staff, creating and resolving tickets based on guest requests, and keeping documentation of conversations, are very useful in rectifying current bad experiences and preventing them in the future.
April 21, 2026
What happens when event communication breaks down? Not only will that impact the venue employees and the event planner, but it can also significantly impact the satisfaction of the event attendees - and in a world where reputation is everything, that leads to problems to your bottom line. Here are 10 real-world examples of ways miscommunication between venue staff and event planners can lead to chaos.
April 16, 2026
Rectifying a bad experience can turn a one-timer into a regular and improve your customer retention, because righting a wrong builds trust. If your guest can trust that, in the event of a mess up, your staff will show up strong, that’s something to write home about.
April 6, 2026
With wedding season coming up, the ability to keep both hotel and event guests satisfied is no small feat. Different guests need different levels of communication, but the goal is the same: respond to the needs of your guests and event planners quickly, efficiently, and effectively. Here are a few ways to help keep things running smoothly during the wedding season.
November 5, 2026
Discover seven hotel KPIs that help management companies measure guest satisfaction, operational efficiency, and performance across properties.
November 2, 2026
November 1, 2026
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