Hospitality

Por qué los huéspedes de IHG adoran la mensajería para huéspedes

Los hoteles son decisivos a la hora de disfrutar de unas vacaciones, y la buena calidad del servicio suele ser el factor decisivo. Desde su llegada, los huéspedes esperan un alto nivel de atención y cuidado. Por este motivo, los hoteles recurren a la mensajería para huéspedes para ofrecer el servicio personalizado y atento que ansían los viajeros modernos. Cuando los hoteles usan la mensajería para huéspedes, ven mejoras en las puntuaciones de sus encuestas.

¿Qué pasa con WhatsApp?

5 Myths of Guest Messaging

Over the years at Kipsu, our Team has collected a handful of common misconceptions of digital messaging from some of our future partners. It's understandable for any of us who have dabbled in gossip or a game of "Telephone", but we want to take this opportunity to set the record straight, once and for all!

September 5, 2023

Why Your Hotel Doesn't Need Guest Messaging

Digital messaging doesn't work for every hotel - does it fit your hotel's needs?

Are you trying to weigh the pros and cons of guest messaging? Maybe you don’t know whether implementing such a service is the best fit for your hotel. It’s not a fit for everyone! Here are reasons why you shouldn’t get guest messaging.

August 24, 2023

5 Tactics to Drive Accor ALL Loyalty Sign-Ups

From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options to increase Accor membership sign-ups.

To boost Accor Live Limitless (ALL) Loyalty sign-ups and direct bookings through Accor’s app or website, hotel staff are encouraged to make sure guests are signing up for the membership. But how does one do that?From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options.

August 21, 2023

Property Management System Integrations: The Benefits of Using a PMS Connector With Guest Messaging Technology

Technology that connects with your software so you can focus on connecting with your guests.

Is adding another software system more work than it’s worth? One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.

August 15, 2023

Why the IHG Guest Loves Guest Messaging

IHG has seen Guest Love scores increase for their hotels using guest messaging. Let's look at how Kipsu help improve key metrics in survey scores.

Hotels can make or break a vacation experience, and the quality of service is often the deciding factor. From the moment guests arrive, they expect a high level of attention and care. That's why hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. So how does guest messaging impact key metrics in Guest Love survey scores? Let’s take a closer look.

July 25, 2023

Creating an Inclusive Experience: Best Practices for Hotel Staff and Guests with Disabilities

Accessibility is not just a legal requirement; it is a moral obligation.

When it comes to the hospitality industry, ensuring an inclusive experience for all guests is crucial. This holds especially true for hotel staff and guests with disabilities. As we wrap up Disability Pride Month, let’s explore the best practices that hotels can implement to create an environment that is accessible, accommodating, and welcoming for everyone.

July 24, 2023

3 Ways Management Companies Can Create Standard Operating Procedures Across Multiple Hotel Brands

A good SOP acts as critical infrastructure for your staff—especially across multiple properties.

Creating a unified Standard Operating Procedure (SOP) across multiple hotel brands allows you to streamline training employees, incident prevention, and recovery. Here are 3 ways to create a unified SOP for management companies.

July 11, 2023

The Service Recovery Paradox: Why a Bad Event Could Lead to a Great Review

Investing in a strong recovery plan is one of the best things you can do for your business. Here’s why.

You shouldn’t aim to have service recovery failures, but they can be small blessings in disguise for your business. Mistakes have the power to leave the best impressions if service recovery is prompt, effective, and genuine. Set your staff up for success by investing in the tools they need to recover an experience swiftly.

June 28, 2023

How To Increase ROI and Save Money With Guest Messaging: Employee Retention

Holding onto employees is one of the best ways to save on your bottom line. Here’s why guest messaging enables properties to retain staff at higher rates.

Cultivating a positive work culture consists of many elements. This includes supportive leadership, friendly coworkers, well-maintained facilities, and well-structured workflow—among other things. Kipsu’s features organically and holistically create a domino effect for all aspects of your property — helping you cultivate well-rounded success in every area.

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