Hospitality Highlight: Bringing Success To Our IHG Partners

Hear testimony from three of our partners (video included)!


Sonja Swanson


October 10, 2023

The hospitality industry knows the importance of good reviews - and at Kipsu, we’re no different. Recently, we had a chance to sit down with a few of our IHG partners, sharing how they use Kipsu every day to deliver top-notch service at their properties. From seamless integrations to boosting customer satisfaction, Emma, Tara, and Heather explain why Kipsu has been beneficial to their property.  

Exterior of Hotel Indigo in Madison, WI
Exterior of Hotel Indigo in Madison, WI

Implementing Kipsu to Your Property

Emma Nagy, Operations Manager of Great Lakes Management Group (GLMG) Hotels, shares her experience with Kipsu integrating with her current operations. “I’ll be honest, it was a little bit daunting at first,” says Emma. “However, your ability to integrate with our PMS software was a huge lifesaver. We tried other text messaging that didn’t integrate with Opera. It’s just kind of impractical to get all of that guests’ information and then send it out when you have 90 guests, 90 rooms arriving.” 

Exterior of Holiday Inn Express & Suites in King of Prussia, PA
Exterior of Holiday Inn Express & Suites in King of Prussia, PA

Boosting Customer Service and Satisfaction

When it comes to top-notch customer service, Tara Ditt Betz, Vice President of Operations for The Wankawala Organization, recounts a recent experience where Kipsu was able to accommodate a guest during renovations. “We have a long-term guest at that property who has been there for a couple of months now, who works really odd hours.” says Tara, “the general manager was able to use Kipsu to message him, let him know that we were moving (renovations) to his floor, find out if he wanted to stay in his room or if he wanted to move to another room on a different floor that had already been done.” With Kipsu, they were able to communicate with the guest at his convenience to make the best experience possible.

The exterior of St. Julien Westside LLC
Exterior of St. Julien Westside LLC in Boulder, CO

Uncover Service Recovery Opportunities

Kipsu continues to find great opportunities for service recovery. Heather Emmons, General Manager of St. Julien Westside LLC, explains that “Kipsu allows us to have that personal connection, but it’s in a format that guests are already incredibly familiar with.” When everybody knows how to text, it makes it easier to communicate with your guests and resolve any issues in the moment. “It’s a vehicle that guests are more comfortable using, quite frankly, than picking up the phone or stopping by the desk,” Heather says. 

The success of our clients is our top priority, and hearing these stories from our clients inspires us to continue creating genuine human connections through a digital landscape. 

So, you can take our word for it that Kipsu will be a game-changer at your property - or you can hear directly from people who’ve discovered guest messaging for themselves. 

Want to bring these experiences to your property? Schedule a conversation with us today!

If you're interested in sharing your own story about using Kipsu, send us an email at

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Curious to learn more about Kipsu and digital messaging? Connect with a member of our team to get all of your questions answered.