Hotel Guest Messaging

Working the magic behind the guest experience

At the Wyndham Palmas Beach & Golf Resort, there’s a lot going on—horseback riding, golf, and beaches for guests to enjoy, and new renovations happening for all the hotel rooms. To keep things running smoothly, Hotel Operations Manager Ashley Ann Rosa uses hotel guest messaging to check in on guests, deliver room service, and more.

Guest messaging for management

Hotel guest messaging isn’t just for individual properties. With internal communication capabilities, reporting built in, and integrations for the most common PMS systems, top hotel texting services are an asset to management companies as well.

The tech takeover of the hotel industry

While many travelers are still adjusting to the technological advancements in the hospitality industry, there’s no doubt that hotel technology has made each and every stay smoother for both guests and staff.

Laura Beier

January 13, 2023

How to boost brand loyalty: Luxury edition

Ways to solidify your luxury brands and build out a loyal customer base

Loyal customers come back, so it’s important to build a brand and a level of service that resonates with guests. At luxury brands, going the extra mile and providing stellar service is key to boosting brand loyalty.

Laura Beier

January 5, 2023

Optimize the off-season with hotel guest messaging

How to keep bookings steady and enhance the guest experience this winter season

While January through March can be slow travel months, there are still ways to drive bookings and impress guests. Entice people to travel with exciting offerings, stellar guest experiences, and open communication via hotel texting.

Laura Beier

December 27, 2022

Focusing on the team at Nofar Hotel Group

How this family-owned hospitality business is empowering team members with digital messaging and elevating the guest experience

At the family-owned Nofar Hotel Group, the focus is on the employee. Dedicated to the growth and development of each and every team member, this Midwest hospitality portfolio is using hotel guest messaging to ensure both the guest and staff experience is above and beyond.

Laura Beier

December 19, 2022

The rise of the staycation

How to provide stellar service even as guests stay close to home

Whether it’s due to the price of gas, or travelers found a new love for their home cities during the pandemic, more and more U.S. travelers are staying home this year—and making a vacation out of it. Make sure every guest’s trip is special, even if they’re just steps away from home.

Laura Beier

December 12, 2022

Kipsu Holiday Guide

5 ways digital messaging can help hotels better service their guests and spread some holiday cheer

Equip staff working during the busy holiday season and add some festive cheer by using hotel guest messaging! With increased efficiency and the ability to personalize communication, both staff and guests will be happy this holiday season.

Laura Beier

December 7, 2022

Keeping up with the ever-evolving guest

Satisfy even the most demanding guests and stay up to date with what they’re expecting with tools such as hotel guest messaging

In an industry that’s always changing, it’s important to stay up to date with trends to keep guests happy. Make sure your guest experience stands out with tools like digital messaging for hospitality.

Laura Beier

November 28, 2022

“Guilty travel": the rise of the eco-conscious traveler

How to accommodate the growing number of environmentally-friendly guests

Nowadays, as people are now used to traveling less after a year or two of the industry stalling, they’re coming back with some guilt about the environmental responsibility of their travel. Make these guests at ease by following sustainable practices and utilizing hospitality messaging to ensure they’re aware of your efforts.

Laura Beier

November 15, 2022

Keep reviews merry with the mid-stay check-in

Avoid bad reviews by checking in on guests throughout their stay using hotel texting

Nowadays, everyone has a smartphone and prefers texting over calling—which means guests may not report something that’s wrong with their hotel room if they have to call or go to the front desk. With hotel texting, capture feedback instantly and fix issues that come up before they become bad reviews.

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