Here’s the scope of the situation: Average hospitality turnover in 2021 sat at a hefty 86%, and average front desk turnover costs nearly 6k with a 20% productivity loss. This is why employee satisfaction is an imperative part of your bottom line - because employee retention is an imperative part of your bottom line. 

In the workplace, staff energy is generally a trickle-down effect. Bad energy from leaders leads to bad energy from staff. And employees don’t last where they feel bad. 

So, how do you make them feel good and make them stay?

Make onboarding easy

Being the new kid is hard! You don’t know where anything is, you don’t want to step on anyone’s toes, you feel stupid, and you have no friends. But with the right tools, new staff can make easy transitions into the workplace. Kipsu’s guest messaging platform includes suggested and automated replies to guests. Here’s how this supports your newbies.

• Learn service lingo - Your newest hire may not know how to wield their words around a guest’s need or concern. With automated & suggested replies, they have a built-in teacher they can learn from.

• Cut time on second guessing - Without the suggested reply feature, your new hire will take longer to resolve a guest issue. But you have Kipsu, so, you do have this feature.

• Empower staff to problem solve  - New staff often feel timid and “not allowed” to do things because they’re new. This feature puts the power in their hands up front, and empowers them to make the right calls.

Make their guest interactions breezy

The trickle-down effect can be your greatest ally. Happy employees  = happy guests = happy employees…and so on and so forth. Employees that feel satisfied at work provide positive experiences for guests. Satisfied guests treat employees positively. It’s an endless cycle. Kipsu provides a medium for efficient and effective communication between both parties, promoting a supportive environment for everyone.

Make their workplace dreamy

Cultivating a positive work culture consists of many elements. This includes supportive leadership, friendly coworkers, well-maintained facilities, and well-structured workflow—among other things. Kipsu’s features organically and holistically create a domino effect for all aspects of your property — helping you cultivate well-rounded success in every area. 

Kipsu’s guest messaging platform supports the success and satisfaction of your staff, from onboarding and beyond. Investing in tools for your employees to succeed directly influences the quality of your workforce and their ability to deliver. And keeping your staff boosts your ROI, and saves you money and time. Schedule a conversation with Kipsu today to learn more about guest messaging and how it can help support and strengthen your staff!