To pull off a quality guest experience, a hotel needs to have strong teams, both in the front of the house and back. No stay will be a 5-star one without the front-facing customer service from the front desk or the behind-the-scenes work from maintenance and housekeeping staff. They all play a pivotal role in a hotel’s success, which is why it’s important that these two teams have strong communication.

Hotel software is a great tool to help streamline operations and guest service, but it isn’t a one-size-fits-all solution. FOH and BOH have different workloads that require different features in software. And if the software for each team can’t work together, how will you be able to give the guest a true seamless experience? That’s why Kipsu offers an integration between their FOH and BOH solutions, Engage FCX and Exceed FCX, that brings efficient communication between the teams. Let’s look at some of the benefits of connecting the communication between your front and back of house.

Seamless communication

What the front-of-house team will need in their software to perform their job best is different from what a back-of-house team is looking for. And that makes sense! That’s why Kipsu has two different solutions. However, if these two systems don’t work together, it can make communication between the teams clunky and inefficient. With our integration, their channels communicate seamlessly from guests to FOH to BOH. The integration allows the flow of communication between guests and staff to run smoothly.

Centralized communication

Communication between departments can quickly get out of hand if you don’t have a centralized system. Guest requests can fall through the cracks, staff can forget to follow up on a task, or it’s a guessing game of whether  requests are/aren’t being fulfilled. The list goes on and on. With one central channel of communication, you can keep track of all conversations so that both FOH and BOH staff are on the same page. 

Closed-loop communication

With Kipsu’s software integration, everything ties back together in a complete, efficient process. For example, a guest sends a text message to your front desk using Kipsu Engage. The front desk staff sees the guest needs a light switch fixed in their room. They take the guest request and turn it into a Kipsu Exceed maintenance ticket, where the maintenance team receives the ticket and is able to complete the task. And when they are done, they are able to report back to the front desk, who then will notify the guest via text. You can make sure every task is fulfilled with this integration.

So set your teams up for success! With Kipsu’s integrations, your software, and teams, work better together! To see this integration in action, check out our upcoming webinar, or download our free informational sheet on this great feature!

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