July 20, 2018
Kipsu recently announced its integration with Apple’s Business Chat Beta, which connects users directly with businesses through Apple’s Messages app. This integration makes it easier for users to discover and communicate with businesses via Apple solutions like Apple Maps, Safari, and Spotlight search, and allows the customer to bypass national or global call centers and instead, ask questions or make requests directly with the ground-level team at individual locations. This technology is at the forefront of how customers will be communicating with businesses in the future—and Kipsu is proud to be at the cutting edge.
We are excited to offer this innovative platform to our partners and increase the breadth of ways their customers can get in contact with frontline staff via Kipsu, from SMS to web chat to Facebook Messenger to now, Apple Business Chat. As the leader of the Real-Time Engagement industry for over seven years, we recognize how brands strive to create personalized experiences through highly customized one-to-one engagements with their customers--and many of these relationships are moving to the digital world. Kipsu CEO, Christopher Smith comments, “As lives become more and more digital, customers, shoppers, and guests demand more and more to engage with brands through digital messaging. Kipsu’s integration with Apple Business Chat will open up an even richer digital channel for service teams to provide high touch human service via messaging.”
As lives become more and more digital, customers, shoppers, and guests demand more and more to engage with brands through digital messaging. Kipsu’s integration with Apple Business Chat will open up an even richer digital channel for service teams to provide high touch human service via messaging.Chris Smith, Founder and CEO of Kipsu
Kipsu currently has partners in over 30 countries with over 50,000 users sending and receiving nearly 100 million messages. We are proud to partner with service leaders in hospitality, shopping, facilities management, higher education, and other service-enabled markets. Most of all, we are excited to help teams interact with their customers in this accessible, growing channel of digital messaging and allow their staff to answer questions, bring out local knowledge, perform service recovery, and engage with customers via SMS, web chat, In-App messaging, and Apple Business Chat.
Interested in learning more?
Sign Up for Updates
Feel free to check out Kipsu + Apple Business Chat to read about the announcement and integration, and sign up for the latest Beta Notifications to see when it can be implemented at your property. If you are not yet a Kipsu partner but interested in adding digital messaging as a way for customers to get in contact with your staff, request a conversation with a Kipsu representative today.
Curious to learn more about Kipsu and digital messaging? Connect with a member of our team to get all of your questions answered.