Bringing hospitality experience to the table Part 1: Nick Mathewson

From Bloomington, Minnesota, to the famous Fairmont in San Francisco, and back again, Nick Mathewson has spent the majority of his career in the hospitality industry. Now, he’s taking those people skills and love for learning to a position in customer success with Kipsu!

Why should hotels be messaging with Google Business Messages?

The real reasons behind the power of GBM for hotels

Communicating with guests before their stay via hotel texting has proven to increase direct bookings, as well as improve the overall guest experience. Channels such as Google Business Messages allow hotel teams to answer questions pre-arrival, book stays for repeat customers, and operate efficiently with lean teams.

5 digital assets to keep in your Kipsu arsenal

How to keep key information organized within the Kipsu platform

Digital Assets allows you to create a library of helpful information to easily share with guests within Kipsu. This feature can save your team time and effort while providing valuable advice and particulars to guests, conveniently at their fingertips.

IHG names Kipsu as preferred vendor

International Hotels Group has named Kipsu as a preferred digital messaging partner

Kipsu is excited to announce that we have been selected as a Preferred Vendor by IHG Hotels & Resorts for their family of 17 brands. In partnership with IHG, Kipsu is excited to help IHG’s entire portfolio of properties elevate their guest engagement and boost IHG’s guest satisfaction through digital messaging and texting.

Merry Christmas and Happy Hospitalidays!

These Kipsu partners are keeping it merry all throughout the holidays with decorations and more

It's the most wonderful time of the year for hotels to transform themselves in Winter Wonderlands. See how these hotel teams go to the North Pole and back to spread some Holiday cheer.

We Build Relationships (No really, we do!)

Special moments taking place over hotel guest messaging

Roses are red, violets are blue, we build relationships, here at Kipsu! Happy Valentine's Day! We thought we would share with you the Top Five most romantic texts that our Kipsu partners received this past year.

HITEC Minneapolis Special: the great north

Ufftah, Hotdish, and the Art of "Scootchin' Right Past Ya"

Your guide to the "Minnesota-isms" you may encounter during the HITEC Conference.

Fake online reviews: Are they real?

All you need to know about online reviews and how to respond

...And what can you do about them?