Picture it: a guest checks into their hotel room after a long flight. They’re exhausted, in a sour mood, and looking forward to relaxing. Then they notice a handwritten hotel welcome note on their pillow, and they smile—what a nice touch! Their stay at this property is already off to a better start.

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Written welcome cards for guests, thank you notes, or apology letters are surefire ways to make sure guests are satisfied throughout their stay. By leaving a guest welcome message, you can increase guest satisfaction and make a great first impression.

Another way to add personal touches in the hospitality industry is through guest messaging. Send custom texts or digital messages to guests throughout their stay: to welcome them, to check in on their stay, to assist with express check out and thank them for their stay, or to address a complaint before it makes its way to TripAdvisor. 

Using high touch digital messaging in hospitality—especially welcome messages—can increase guest engagement and lead to more efficient check-out processes, making turnover easier. In fact, by prompting guests to use texting at hotels instead of call, front desk teams can move up to 15% of calls to digital messaging: a lower-stress communication channel.

With guest messaging, hotel teams can quickly send hospitality welcome letters or farewell messages to hotel guests via text or other digital channels. Save time and increase guest satisfaction all from one platform!

Looking to leave personal touches via welcome and farewell notes and digital messages? Want to see a sample welcome message to get inspired? Download of FREE example welcome templates here.

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