Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Hoteliers know that reputation is everything. A strong reputation from positive reviews brings hotels guest loyalty and an increase in revenue. Adversely, even one negative review can bring a hotel increased costs to repair their reputation. How much does a negative review cost? It isn’t just a simple loss of a booking or a comped room; it can cost you much more.
One of the biggest challenges hotels face is employee retention. Not only does a heavy turnover negatively impact your service, team efficiency, and satisfaction scores, it negatively affects your revenue, too. This is why employee satisfaction is an imperative part of your bottom line. Hotels have been optimizing their tech resources as small yet effective tools to curb turnover.
If you wow the business traveler during their stay, you have got yourself one of the most loyal guests that will keep coming back. So how do you make sure your hotel sets them up for success? Check out these ten tips to ensure these guests are wow’ed.
March 10, 2025
Personalized service continues to be a growing hospitality trend in 2025. Guests are wanting to stay at hotels that elevate their experience through personalized recommendations, activities, and guest service. Hotels need to be bringing top-notch service that is customized to each of their guests’ needs in order to stay competitive. That is where guest messaging comes into play.
March 3, 2025
If you wow the business traveler during their stay, you have got yourself one of the most loyal guests that will keep coming back. So how do you make sure your hotel sets them up for success? Check out these ten tips to support your bleisure guests.
February 25, 2025
Guests have increasingly become more environmentally conscious; almost 75% of global travelers reported preferring to staying at hotels that implement sustainable practices. Not only do hotels need to adapt their operations to help fight climate change, but they also need to adapt to keep guest loyalty and attract new guests. The problem, however, is how do you get guests to partake in your green initiatives, and how will they know what sustainability efforts you are making? Through effective communication and messaging, you will be able to bring awareness to your guests while also encouraging them to participate in your eco-friendly practices.
February 24, 2025
As Marriott’s only approved guest messaging vendor, Kipsu continues to drive success across Marriott brands. Whether it’s for your staff or guests, digital messaging technology is building a better experience for everyone. There’s just one question: is adding another software system more work than it’s worth?
January 16, 2025
With different staff speaking different languages, communication can be tough, even within your team. But it doesn’t have to be difficult if you implement the right tools for your staff. So, what are these challenges, and how do we overcome them?
January 9, 2025
Welcome to 2025! Every new year brings with it new trends, topics, and new buzz-worthy talk tracks, and it’s no different for hospitality. Hotels need to keep up with the times to keep guests enjoying their stay and recommending the hotel to others. So what are some trends we expect to really take off in 2025? We’re placing our bets on these 5 hospitality trends in the new year!
December 12, 2024
A guest experience can truly be determined by your BOH team communication. If communication falls apart, the guests will feel it. Keep your guest satisfaction high with these team communication tips!
December 4, 2024
Preventative maintenance is one of those things that, while important, often gets ignored or de-prioritized for other stuff - until it’s too late. Now that the hospitality industry has bounced back, brands are requiring more properties to stay current with their preventative maintenance, getting properties back up to where they should be. So how can properties maintain brand standards while also mitigating large expenses and repairs?
To organize the biggest cost driver in the hospitality industry, many hotel teams are turning to guest messaging for more efficient housekeeping processes.
February 22, 2022
The hospitality industry was forever changed by COVID-19. Digital messaging is just one way it’s adapting to new technologies, rising customer expectations, and understaffed teams.
February 4, 2022
With more and more hotel options available, guests are turning to their peers for insights and recommendations. This makes understanding how review sites like TripAdvisor work even more critical so you can know how to stand out.
October 8, 2021
As the world returns to normalcy, guest messaging is one hospitality trend that guests have come to expect. Hotel brands are utilizing messaging as a powerful tool to drive loyalty, satisfaction, and brand app downloads.
October 1, 2021
Lean hotel teams and high demand in travel–that doesn't usually mix well. As we worked with thousands of hotels across the world of various sizes before, during, and after the pandemic, one thing became clear: guests still expect the same level of service.
September 24, 2021
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