Multifamily

The Future of Resident Feedback: A More Human Approach

While traditional surveys may have been the status quo for resident feedback for the past 20 years, it’s clear they no longer meet the evolving needs of today’s multifamily communities. Moving forward, property managers must explore more dynamic and human-centric ways to engage with residents. Strategies that allow for real-time, conversational feedback—whether through text, phone, or face-to-face interactions—offer a more personal and responsive way to understand resident needs.

Rethinking Resident Feedback in Multifamily: Beyond Traditional Surveys

The multifamily industry is at a crossroads, and it's time to reevaluate the conventional wisdom around resident feedback. As the dynamic landscape between residents and property managers continues to shift, the tried and tested methods of traditional surveys are becoming outdated, and the need for alternative forms of communication are necessary. Let’s explore the transformative shift in how the multifamily industry approaches resident feedback.

How a Hospitality Mindset in Multifamily Boosts ROI

Adopting a hospitality mindset in the multifamily industry can lead to significant growth in ROI. Here are 10 ways this can happen.

Thor Olson

September 26, 2023

Property Managers and Personal Phones: Protecting Resident Data in a High Turnover Industry

Why the easiest way to connect with a resident isn't necessarily the safest way to connect.

In today’s fast-paced multifamily industry, the use of personal phones to contact residents has become common practice. While it offers convenience and flexibility, it poses significant security risks, particularly in an environment with high turnover rates. Let’s delve into the potential dangers and explore solutions to safeguard resident data.

Sonja Swanson

September 12, 2023

Elevate Your Student Housing: A Digital Messaging Guide for the School Year

Because there are many ways that you can use messaging to connect with students beyond move-in day.

Now that your students are settled in, you can let out a sigh of relief for another successful move-in day and gear up for another exciting academic year! While move-in day is over, there are still several ways that you can use digital messaging throughout the school year. Take a look at some ways that you can use messaging to connect with students beyond the move-in day.

August 1, 2023

The Vital Significance of Resident Retention

Six reasons why resident retention is the most important aspect when it comes to multifamily properties.

In multifamily, the success of a community goes far beyond filling vacant apartments and attracting new residents. While acquiring new residents is still important, it is essential to prioritize resident retention in today’s world. Here are a few reasons why keeping your current residents is crucial to property managers in multifamily living.

Thor Olson

July 18, 2023

Conversations With a Professional: Strategies Multifamily Can LEARN From the Hospitality Industry

Webinar Key Takeaways on Implementing Hospitality Management Strategies Into the Multifamily Industry

During our recent webinar on adopting luxury hotel strategies into the multifamily industry, our resident hospitality expert, Nick Mathewson, shared a wealth of valuable insights. Let's take a closer look at these key takeaways to implement new property management strategies so you can start elevating the resident experience.

Eva Dixon

July 12, 2023

5 Resident Challenges That Property Managers Can Solve With Messaging

Messaging can play a crucial role in solving resident challenges by providing an efficient, accessible, and effective means of communication. Read how powerful messaging can be by helping address these 5 common, yet challenging resident experiences.

Take a look at five common challenges that your tenants may experience, and ways that property managers can solve those challenges with resident messaging.

June 28, 2023

Welcome Home: The Power of a Well-Executed Move-In Process on Resident Happiness

In the bustling world of multifamily living, the journey begins with the move-in process, where the foundation for resident happiness is laid. Read how the transformative power of a well-executed move-in process, exploring how it sets the stage for a positive living experience and shapes resident happiness.

In the bustling world of multifamily living, the journey begins with the move-in process, where the foundation for resident happiness is laid. Read how the transformative power of a well-executed move-in process, exploring how it sets the stage for a positive living experience and shapes resident happiness.

May 19, 2023

Built-To-Rent: Reshaping the Rental Landscape and Multifamily Industry

BTR communities add a new twist to the competitive field for multifamily operators

‍The rise of Built-to-Rent (BTR) communities are purpose-built housing developments popping up on the outskirts of cities that cater specifically to the needs of renters, mark a new trend in a renter’s choice for living arrangements, and have a potential to shake some trees in the multifamily industry.

Lucianne Colon

April 20, 2023

You Need Better Resident Retention. Here's 3 Ways To Make Them Stay.

Residential turnover rates sit at a whopping 40%, but they don’t have to.

Residential turnover rates are crazy high—but they don't have to be! Nobody wants to move. These 3 things will improve your renter retention.

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