Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Holiday Inn Plainview - Long Island by IHG leverages Kipsu Engage and Kipsu Exceed to improve both guest experience and hotel operations. We sat down with Kunal Patel, General Manager, and Patrick Thompson, Front Office Manager, to learn more about their hotel’s success with guest messaging and digital ticketing.
From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.
Whether it is food and beverage requests or team dashboards, these five guest messaging features are sure to make an IHG stay unforgettable.
November 3, 2022
Tharaldson Hospitality Management is aiming for a goal to be the best in hospitality across their 82 hotels by using technologies like hotel guest messaging. A great example of this is the Hilton Garden Inn Phoenix/Tempe ASU Area, that used hotel texting to become the number one property out of 58 in Tempe, Arizona.
October 31, 2022
The sky's the limit for guest service at the DoubleTree by Hilton Putrajaya Lakeside. Using hotel text messaging, staff is able to make sure guests have everything they need at this lakeside property.
October 28, 2022
As the world opens back up, some travelers still want (or need) to keep to themselves. Learn how to accommodate for the contactless traveler with hotel texting, customized housekeeping practices, and mobile key.
October 26, 2022
Hospitality loyalty programs are a win-win—guests get rewarded for each hotel stay, and hotel brands get more direct bookings and loyal customers. To ensure all Wyndham Rewards members feel special, use customized messaging for each loyalty tier!
October 24, 2022
From the Bellagio Las Vegas to hospitality texting in Minneapolis, Tony Trousdale has done it all in hospitality. His customer-first approach helped him thrive in arguably the most exciting endeavors in the hospitality industry and we’re so lucky he brought those guest-focused skills to Kipsu!
October 20, 2022
Text messaging for hospitality isn’t just for the Waldorf Astoria’s of the world! Messaging with guests creates a better experience for both hotel staff and guests, no matter the hotel tier.
October 17, 2022
A rising trend in just about every industry is remote work. As travelers continue to blend business and leisure (there’s even a word for this: “bleisure”), they’re looking for accommodations that can fit all of their needs. Your hotel can adapt to this hospitality trend by providing secure Wi-Fi, common areas for working, and more.
October 10, 2022
Hospitality is a unique industry—from working long hours to meeting people from all over the world, every day is different. That’s why it’s so wonderful to have hotel team experts on the Kipsu team like Keelie Swafford!
To organize the biggest cost driver in the hospitality industry, many hotel teams are turning to guest messaging for more efficient housekeeping processes.
February 22, 2022
Kipsu’s guest messaging platform is bringing a bit of positivity to busy front desks at the four hotels Megan Newman has in her portfolio.
February 16, 2022
Nick Patel of Sunshine Hospitality is using guest messaging to elevate customer experience at his multiple hotels in Wausau, Wisconsin. Explore his journey in the hospitality industry and how he's using guest messaging to create memorable moments with guests.
February 9, 2022
The hospitality industry was forever changed by COVID-19. Digital messaging is just one way it’s adapting to new technologies, rising customer expectations, and understaffed teams.
February 4, 2022
With more and more hotel options available, guests are turning to their peers for insights and recommendations. This makes understanding how review sites like TripAdvisor work even more critical so you can know how to stand out.
October 8, 2021
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