Just announced: IHG Names Kipsu as Preferred Vendor!

Transform your guest experience

Create unforgettable guest stories by capturing actionable feedback and delighting guests in unexpected ways through SMS and other digital channels.

Trusted by the world's top hotel brands.

Kipsu is for everyone.

For Guests

Digital messaging reduces guest anxiety to speak up about their stay while providing an easy way to contact you before, during, and after their stay. On digital messaging channels, guests enjoy having an even richer experience.

For Staff

Kipsu helps route front desk calls and traffic towards messaging instead, which allows your staff to better prioritize and delegate guest requests. Messaging allows team members to help multiple guests at once, triage requests in order of urgency, and take time to craft the perfect response to a guest request.

For Managers

Powerful analytics tools allow managers and owners to see trends in guest requests, response statistics by department and property, and understand areas for improvement.

For Portfolios

Develop and manage a strong, consistent brand language across locations and teams. Ensure a quality guest experience across all guest service representatives.

How Kipsu Works

Benefits you (and guests) will love.

Understand Guest Needs

Proactively prompt kudos or concerns and leverage an opportunity for service recovery, if needed.

Brand/Loyalty Recognition

Let Kipsu help recognize loyalty members, returning guests, and acknowledge a guest's status at check-in.

Pending Rooms

Seamlessly coordinate communication for early arrivals and pending rooms while guests explore hotel amenities or local attractions.

Express Departure

Encourage guests to notify you of their departure through a quick and easy message to streamline checkout and room turnovers.

Document Sharing

Share menus, maps, folios, and more with just a few clicks.

Multichannel Communication

Leverage SMS, Google Business Messages, Apple Business Chat, and other messengers like WhatsApp and WeChat to communicate with guests through their preferred channels.

Designed for all service levels.

Luxury & Boutique

Luxury properties take advantage of Kipsu's full suite of features to give every guest individualized service across all departments and PBX teams.

Meet a Luxury Kipsu partner →
Full Service

Full Service properties use Kipsu to coordinate guest requests between departments and PBX teams while offering personalized service at scale.

Meet a Full Service Kipsu partner →
Focused Service

Focused Service properties use Kipsu to elevate guest service while making front desk teams more efficient and reduce front desk traffic.

Meet a Focused Service Kipsu partner →
This Hampton increased survey scores after launching Kipsu.

Boost in TripAdvisor ratings after launching Kipsu.


1-star reviews posted to TripAdvisor 6 months after Kipsu's launch.


Reduction in guest refunds after launching Kipsu.

Schedule a conversation.

Curious to learn more about Kipsu and digital messaging? Connect with a member of our team to get all of your questions answered.