A Preferred Messaging Provider for IHG Hotels

With IHG's renewed focus on guest service, messaging is one of the most effective ways to increase brand survey scores.

A preferred texting and digital messaging provider for

CAPTURE FEEDBACK BEFORE CHECK OUT

Increase Heartbeat Scores

Connecting via messaging is low-stakes and convenient, so guests are more comfortable speaking up about the ways their experience could be made better. This gives service teams actionable feedback while guests are still on property. By unearthing previously unshared critiques, teams using Kipsu can turn around guest opinions before reviews land on satisfaction surveys, TripAdvisor, or Google.

Average guest satisfaction improvements by teams leveraging Kipsu

Watch our IHG + Kipsu webinar to learn more:

Kipsu works with 200+ IHG properties across all service levels

Connect with guests more easily using Kipsu's Opera integration

✓ Opera integration
✓ Quore integration
✓ Even more integrations

Speed up your team's workflows by automatically importing guest data, creating tickets, and more. Kipsu integrates with virtually every major PMS and ticketing system out there.

How Kipsu Works

Preferred Messaging Provider for IHG Hotels

With IHG's renewed focus on guest service, messaging is one of the most effective ways to increase brand survey scores.

WHAT WE DO

Why messaging?

Kipsu has fundamentally changed the way we connect with our lodging guests."

Coleen Reardon - Deer Valley Resorts

Service at scale.

We strive to make individualized white-glove service accessible to all. Our solution is designed to augment service teams, allowing them to build personalized relationships with their guests at scale.

Proven effectiveness

Across all service levels, messaging enhances guest survey scores. In fact, essentials brands see even larger gains than luxury and lifestyle brands. With messaging, a Holiday Inn Express can achieve the same survey scores as an InterContinental.

Go beyond traditional SMS

Kipsu's ability to connect with guests extends beyond regular SMS. No matter the device or messaging service, Kipsu puts your service team in the palm of guests' hands.

GOOGLE BUSINESS MESSAGES

Engage guests directly from Google Search & Maps

Google's Business Messaging gives IHG guests an effortless way to connect with your team through their mobile devices. Business Messaging goes beyond traditional SMS, giving you native access to more than 2.5 billion Android devices.

APPLE BUSINESS CHAT

iMessage on every iDevice

When guests search for your property in Maps, Safari, or Search on iOS devices, they're shown an option to message with your property instead of calling. With Chat Suggest, guests are asked if they'd like to message your property any time they tap on your property's phone number.

Kipsu works with all major messaging apps

WhatsApps, WeChats, and Lines (oh my)

Let guests message you in the apps they spend the most time in. From WhatsApp to Wechat, Line to Messenger, guests can engage with your team from the apps of their choice, while your team maintains a holistic overview of the guest's messaging history and profile.

We create genuine human moments in an increasingly self service world through digital messaging.

Our mission is to help service professionals create wow experiences.

More than ever, guests are seeking genuine human connection. In this 'contactless' era of chatbots and automated phone trees, people just want to talk to someone real. We want service professionals to shine."

Chris Smith — CEO @ Kipsu

Schedule a conversation.

Curious to learn more about Kipsu and digital messaging? Connect with a member of our team to get all of your questions answered.