Guest Messaging Features That Elevate the Luxury Hotel Experience

Take a look at some of the digital messaging features that take your hotel to the next level.‍


Sonja Swanson


January 22, 2024

When guests choose luxury hotels for their stay, they are expecting that luxurious experience. Managing luxury hotels requires exceptional customer service and strong communication between departments, employees, and guests. Having a single SaaS solution that provides digital communication could optimize your team efficiency and enhance your guest experience. That's why Kipsu’s digital messaging features offer many amenities that make a luxurious experience for both your staff and guests. Take a look at some of the digital messaging features that take your hotel to the next level.

Meetings and Events

Hosting a banquet or a wedding can create a lot of extra work for your staff. Relieve the staff with the Meeting and Events feature, allowing you to create group messages for efficient communication. With guest tags and the Outreach feature, target group messages that keep everyone, guests and staff alike, connected and coordinated on the “day of”. Don’t spend extra time reaching out to each guest individually on quick and important notices for your events. 

Digital Asset Management

Digital Assets allows you to create a library of helpful information to easily share with guests via SMS or WhatsApp. This feature saves your team time and effort while making valuable information easily accessible for your guests. Simply upload and send files or shortened links to guests. Your team can attach menus to your Michelin star restaurant or a brochure of your spa services, or any other information that is better communicated through rich content.

Food and Beverage

Hotels increase their food and beverage revenue when they make it convenient for their guests. By using the Food and Beverage feature, your guests can text in their food order to your concierge and have it delivered to their door with ease. This convenient feature will enhance the guest experience while boosting your food and beverage revenue.

Team Dashboards

Guest satisfaction is strongly tied to the quality of communication between your staff, especially when fulfilling guest requests. The Team Dashboards feature makes request delegation simple with a few clicks, saving time calling between departments to arrange requests. By establishing separate dashboards for each department is a great way to help staff stay focused on their specific deliverables without having to sift through other team’s action items. Each department’s dashboard provides a straightforward task list without the obstruction of other departments.

Property Reports

Reports are a great way to ensure the guest service is at the level it needs to be for luxury brands. The Reports feature offers insight on your property’s engagement, progress and opportunity. When you are able to track your hotel’s activity and guest interactions, you are able to help improve guest satisfaction and pinpoint any areas for improvement. 

These are just some of the features that Kipsu provides that can boost your hotel’s ROI. Instead of having multiple platforms that operate your digital communications, keep it all under one SaaS solution for an easy, efficient experience. Interested in learning more about Kipsu? Schedule a conversation with us today!

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Curious to learn more about Kipsu and digital messaging? Connect with a member of our team to get all of your questions answered.