Travelers today aren’t just looking for a place to stay—they’re seeking lifetime experiences that thrust them into a new world. As expectations shift toward deeper cultural connection and authenticity, hotels have the opportunity to create memorable, immersive stays that keep guests engaged from the moment they arrive. From thoughtful design choices to personalized recommendations and meaningful interactions, Here’s how you can elevate your property’s sense of place and provide your guests with an experience they’ll never forget.

Create the atmosphere‍

A localized atmosphere is critical for guests to feel immersed into a new location. Hotels can create the perfect environment by updating the interior design and decorations to the property that showcase the great elements your city has to offer. You can add native plants to the hotel landscaping to bring guests into your world, or showcase some of the well-known (or lesser-known) features of your city within your room and lobby art.

Share the history and culture‍

Part of travel and tourism is to learn the rich history and culture of the destination. Share your knowledge and experience with guests to enrich their experience, through conversational anecdotes or documents and PDFs you can provide them in-person or via SMS. If you aren’t familiar with your city’s history, take some time to research interesting facts that you’ll be excited to share. These bits of information will help build a connection with your guests, and they’ll love telling their friends and family what they learned on their trip when they return home. 

Provide local cuisine menu options‍

Cuisine is an obvious way for travelers to immerse themselves into their travel destination. Make this easier for guests by adding local cuisine items to your menu. Make sure you provide details of the dish to help them understand what they are ordering. You can even send them a link to your menu via text for easy room service. 

If you don’t have a restaurant onsite, that’s ok! Provide a list of nearby restaurants that offer the food they are looking for. You can message them your personal recommendations and your favorite dish on their menu. Guests will appreciate your guidance!

Offer “hidden gems” tourists wouldn’t know about‍

So many travelers that look for an immersive experience try to find the “non-tourist” spots in order to experience the place as a local. That’s where you will be their biggest asset. You are the local. You know exactly where the road is less traveled and your favorite hidden gems of the city. Offer your knowledge to the guests and they will feel like they are getting a personalized experience unlike any other tourist. If you’re using a guest messaging system, guests can even reach out to you for recommendations while they’re out on the town, as opposed to queuing up at the front desk just to ask a question.

Human connection‍

Ultimately, the best way to immerse yourself in a culture is by human connection. Culture is created by humans, and our connection is how you create more meaningful life experiences. That’s why it’s so important for hotel staff to connect with guests. Make sure you have ways to engage with guests that are approachable. Whether it is face-to-face communication, or hotel texting with language translation features, engaging with your guests helps create more personalized, special moments on their trip. 

As the demand for immersiveness continues to rise, use these tips to bring them into your world and a once-in-a-lifetime experience.

Start building your immersiveness and connection at your hotel with guest messaging technology. Learn more about Kipsu and schedule a conversation today!

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