Hospitality Highlight: How the Staybridge Suites in Nashville Are Achieving Their Goals With Kipsu

A Regional Manager of a management company used guest messaging to boost guest scores at his IHG properties, setting example for the rest of their properties.


Sonja Swanson


October 30, 2023

“If you aren’t striving to get to that next level, what are you doing?” That’s what Kyle Eiermann, Regional General Manager of A&S Hospitality Management, recently expressed. Kyle manages two Staybridge Suites locations in the Nashville area (Mt. Juliet and Murfreesboro). While these Staybridge Suites are already high-performing hotels, he was looking to bring the two properties to the top and gain award recognition when he partnered with Kipsu. “If I want to win these awards, which is year after year, I need to be excellent all year round,” said Kyle, “[Kipsu] kind of fills those little, little niche areas that I need to boost my categories of and it has done so tremendously.”

Kyle has already seen tremendous improvement since implementing Kipsu’s guest messaging in May. For their overall scores, they saw a 10-12% increase over six months. Not only did their overall scores increase, they saw a HUGE boost in IHG loyalty recognition, increasing from 75-80% up to 97% through Kipsu! Once A&S Hospitality Management saw the success Kyle had with Kipsu at the Staybridge Suites, the management company gave the green light to implement Kipsu at their other properties as well. 

You can hear the rest of Kyle’s success story in the video below!

We are proud to help hoteliers achieve their overall goals through solutions like guest messaging. If you want to take your hotel service to the next level and start seeing results like Kyle, schedule a conversation with us today!

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