Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.
Your hotel staff can prevent most negative reviews from happening with the right tools and tips. So, in honor of Spooky Season, let’s take a look at these five terrifying tales from guests and how you can avoid them.
Whether it is food and beverage requests or team dashboards, these five guest messaging features are sure to make an IHG stay unforgettable.
January 24, 2019
Guests want to know that they're talking to a person. So what can you do to avoid sounding robotic?
January 7, 2019
The Metro Transit team is at an exciting time in their partnership with Kipsu. While they have been utilizing the service for over a year now, they have recently implemented Kipsu at their Transit Information Center. Learn how Kipsu has empowered their operations thus far, and plans for future stops on the route!
December 21, 2018
The Atlanta Staybridge Suites is known for its desirable location and their unique offerings. Learn how Kipsu has increased its staff’s ability to personalize conversations and show its individuality!
November 16, 2018
The hospitality industry is gaining momentum within the social media world and is seeing the perks of engaging with potential guests.
November 8, 2018
A recent case study gives an in-depth look at text messaging’s unique ability to impact extended stay hotels from day-to-day operations to long-term guest satisfaction.
September 24, 2018
The Mount Pleasant Comfort Inn & Suites is known for being a leading property brand wide. Learn how Kipsu has impacted their guest service operations and helped land their team in the top 5% of all Comfort Inn properties!
September 10, 2018
Take a sneak peek at Kipsu's shopping stats as our retail partners continue to provide top-notch shopping experiences.
July 31, 2018
Learn how Kipsu's partnership with the Crystal Cove Beach Resort has impacted the resort's communication and guest service on their stunning beachfront property.
Learn how this boutique property in Iowa 'Surprises and Delights' its guests and community with the help of text messaging.
March 21, 2019
...And How to Handle the Cons Like a Pro!
March 15, 2019
Located in the heart of Sacramento, the Holiday Inn Sacramento Downtown utilizes guest messaging in many innovated ways through being more environmentally friendly to providing a line of communication even when the guest is out exploring the vibrant area.
February 14, 2019
.png)
.png)
.png)
