Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
What happens when event communication breaks down? Not only will that impact the venue employees and the event planner, but it can also significantly impact the satisfaction of the event attendees - and in a world where reputation is everything, that leads to problems to your bottom line. Here are 10 real-world examples of ways miscommunication between venue staff and event planners can lead to chaos.
Kipsu’s guest messaging and hotel operations software has proved time and time again that it is an effective resource across IHG properties for service recovery. Engagement between guests and staff, creating and resolving tickets based on guest requests, and keeping documentation of conversations, are very useful in rectifying current bad experiences and preventing them in the future.
Rectifying a bad experience can turn a one-timer into a regular and improve your customer retention, because righting a wrong builds trust. If your guest can trust that, in the event of a mess up, your staff will show up strong, that’s something to write home about.
February 14, 2019
Located in the heart of Sacramento, the Holiday Inn Sacramento Downtown utilizes guest messaging in many innovated ways through being more environmentally friendly to providing a line of communication even when the guest is out exploring the vibrant area.
January 24, 2019
Guests want to know that they're talking to a person. So what can you do to avoid sounding robotic?
January 7, 2019
The Metro Transit team is at an exciting time in their partnership with Kipsu. While they have been utilizing the service for over a year now, they have recently implemented Kipsu at their Transit Information Center. Learn how Kipsu has empowered their operations thus far, and plans for future stops on the route!
December 21, 2018
The Atlanta Staybridge Suites is known for its desirable location and their unique offerings. Learn how Kipsu has increased its staff’s ability to personalize conversations and show its individuality!
November 16, 2018
The hospitality industry is gaining momentum within the social media world and is seeing the perks of engaging with potential guests.
November 8, 2018
A recent case study gives an in-depth look at text messaging’s unique ability to impact extended stay hotels from day-to-day operations to long-term guest satisfaction.
September 24, 2018
The Mount Pleasant Comfort Inn & Suites is known for being a leading property brand wide. Learn how Kipsu has impacted their guest service operations and helped land their team in the top 5% of all Comfort Inn properties!
September 10, 2018
Take a sneak peek at Kipsu's shopping stats as our retail partners continue to provide top-notch shopping experiences.
Learn how this Wyndham property ditched welcome phone calls for text messages to boost guest satisfaction.
August 30, 2019
The Reservations Manager and Director of Operations at the Hilton Sydney highlight how they value creating meaningful relationships with their guests and providing top-notch customer service.
May 28, 2019
Explore Minneapolis like a local! Kipsuvians' describe their top picks for art galleries, lakes, sporting events, and more.
May 17, 2019
“Kipsu has enabled us to meet guests where they are and reach them through their preferred channels. Digital messaging ensures our teams capture feedback during the stay, before it reaches online outlets.” - Cyndi McDonald, Atrium’s VP of Brand Relations & Quality Assurance
March 27, 2019
Learn how this boutique property in Iowa 'Surprises and Delights' its guests and community with the help of text messaging.
March 21, 2019
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