Working the magic behind the guest experience

How the team at Wyndham Palmas Beach and Golf Resort keeps things running smoothly with hotel guest messaging

At the Wyndham Palmas Beach & Golf Resort, there’s a lot going on—horseback riding, golf, and beaches for guests to enjoy, and new renovations happening for all the hotel rooms. To keep things running smoothly, Hotel Operations Manager Ashley Ann Rosa uses hotel guest messaging to check in on guests, deliver room service, and more.

Focusing on the Team at Nofar Hotel Group

How this family-owned hospitality business is empowering team members with digital messaging and elevating the guest experience

At the family-owned Nofar Hotel Group, the focus is on the employee. Dedicated to the growth and development of each and every team member, this Midwest hospitality portfolio is using hotel guest messaging to ensure both the guest and staff experience is above and beyond.

How Kipsu Partners Are Keeping It Merry

From decorating the lobby to giving gifts to the community, our partners know how to spread some holiday cheer!

This season, we’re spreading some holiday cheer by sharing how Kipsu partners decorate their properties and make every guest’s stay festive. From gingerbread houses to hot cocoa bars, we truly have some amazing partners!

The Best of the Best

How Tharaldson Hospitality Management uses guest messaging to make their properties No. 1

Tharaldson Hospitality Management is aiming for a goal to be the best in hospitality across their 82 hotels by using technologies like hotel guest messaging. A great example of this is the Hilton Garden Inn Phoenix/Tempe ASU Area, that used hotel texting to become the number one property out of 58 in Tempe, Arizona.

Roadside Assistance and Honeymoon Saves

The DoubleTree by Hilton Putrajaya Lakeside “texts” guest service to the next level

The sky's the limit for guest service at the DoubleTree by Hilton Putrajaya Lakeside. Using hotel text messaging, staff is able to make sure guests have everything they need at this lakeside property.

Bringing Hospitality Experience to the Table – Part 3: Tony Trousdale

From the Bellagio Las Vegas to hospitality texting in Minneapolis, Tony Trousdale has done it all in hospitality. His customer-first approach helped him thrive in arguably the most exciting endeavors in the hospitality industry and we’re so lucky he brought those guest-focused skills to Kipsu!

Bringing Hospitality Experience to the Table – Part 2: Keelie Swafford

Hospitality is a unique industry—from working long hours to meeting people from all over the world, every day is different. That’s why it’s so wonderful to have hotel team experts on the Kipsu team like Keelie Swafford!

Bringing Hospitality Experience to the Table Part 1: Nick Mathewson

From Bloomington, Minnesota, to the famous Fairmont in San Francisco, and back again, Nick Mathewson has spent the majority of his career in the hospitality industry. Now, he’s taking those people skills and love for learning to a position in customer success with Kipsu!