Hospitality News, Trends and Tips

Kipsu, Inc. Acquires Leading Hotel Operations Software to Enhance Guest Experience and Operational Efficiency

Kipsu, a leader in frontline customer experience software, is proud to announce the acquisition of Lodgistics, a cutting-edge hotel operations software that revolutionizes the way hoteliers manage day-to-day operations, streamline workflows, and enhance guest services.

How The Drake Hotel leverages tech to improve team efficiency

The Drake Hotel leveraged Kipsu Exceed FCX to improve team communication and operational efficiency.

Front desk responsiveness: why your hotel’s response time matters

One of the most crucial aspects of that communication that guests will notice is your responsiveness. Are you responding to your guests quickly and appropriately? If guests feel ignored, they are going to leave negative reviews and look elsewhere for their next trip. If you want guests to be satisfied, you need to address their issues quickly.

September 8, 2017

10 Best Bot Blunders

Why human-to-human service still reigns superior.

From the dawn of time, mankind has speculated what the future will bring. For some time now, no vision of the future has been sans robots. We’ve all imagined a time in the future when cute anthropomorphic robots like R2D2 and BB8 would be a regular part of life or each family would have their own C3PO tending to the chores and piping up with useless bits of information. As great as this sounds, the current reality of AI and bot-driven activities is far less idyllic and often times full of funny (or even not-so-funny) mishaps. Check out the ten best bot blunders below to see why human-to-human service is still best.

Chris Smith

February 18, 2016

The 20 Year Perspective

How Kipsu is playing the long game

How embracing a long-term mindset changed the way we are building Kipsu.

Sonja Swanson

AI in hospitality: the pros and cons of implementing artificial intelligence in your hotel

Which is better for hotels: chatbot or real human service?

Artificial intelligence is increasingly prevalent in our day-to-day lives, and it isn’t going away. When it comes to guest messaging, AI can be a great tool for hotels to leverage. Chatbots can also fall short in elements of exceptional customer service. Let’s take a look at the pros and cons of using AI to message your guests.