Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Hoteliers know that reputation is everything. A strong reputation from positive reviews brings hotels guest loyalty and an increase in revenue. Adversely, even one negative review can bring a hotel increased costs to repair their reputation. How much does a negative review cost? It isn’t just a simple loss of a booking or a comped room; it can cost you much more.
It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, removing, or adding to the budget. As hotels and management companies continue to find ways to increase efficiency and reduce fines and comped rooms, many are evaluating their tech stack. As a leading guest messaging solution trusted by the most recognized brands, Kipsu is the tech tool your hotel needs to boost loyalty recognition, loyalty signups, and survey scores. Here are just a few ways Kipsu can help your hotel realize ROI across the property.
Kipsu, a leader in frontline customer experience software, is proud to announce the acquisition of Lodgistics, a cutting-edge hotel operations software that revolutionizes the way hoteliers manage day-to-day operations, streamline workflows, and enhance guest services.
October 26, 2022
Hospitality loyalty programs are a win-win—guests get rewarded for each hotel stay, and hotel brands get more direct bookings and loyal customers. To ensure all Wyndham Rewards members feel special, use customized messaging for each loyalty tier!
October 24, 2022
From the Bellagio Las Vegas to hospitality texting in Minneapolis, Tony Trousdale has done it all in hospitality. His customer-first approach helped him thrive in arguably the most exciting endeavors in the hospitality industry and we’re so lucky he brought those guest-focused skills to Kipsu!
October 20, 2022
Text messaging for hospitality isn’t just for the Waldorf Astoria’s of the world! Messaging with guests creates a better experience for both hotel staff and guests, no matter the hotel tier.
October 17, 2022
A rising trend in just about every industry is remote work. As travelers continue to blend business and leisure (there’s even a word for this: “bleisure”), they’re looking for accommodations that can fit all of their needs. Your hotel can adapt to this hospitality trend by providing secure Wi-Fi, common areas for working, and more.
October 10, 2022
Hospitality is a unique industry—from working long hours to meeting people from all over the world, every day is different. That’s why it’s so wonderful to have hotel team experts on the Kipsu team like Keelie Swafford!
October 6, 2022
Travel numbers are still on the rise and getting back to pre-pandemic levels, but hotel staffing isn’t. How is the hospitality industry keeping up with the demand? Tools like hotel text messaging systems have been helping increase efficiency, boost guest satisfaction, and provide contactless communication for cautious guests.
September 29, 2022
Kipsu isn’t just a hotel text messaging service — it’s also a sponsor of Byrd Racing! Starting as a partnership with a hotel management company to Circuit of the Americas in Austin to attend a race, it’s been quite the exciting journey.
September 27, 2022
From Bloomington, Minnesota, to the famous Fairmont in San Francisco, and back again, Nick Mathewson has spent the majority of his career in the hospitality industry. Now, he’s taking those people skills and love for learning to a position in customer success with Kipsu!
Kipsu’s newest case study highlights its growing international presence and the specific impact guest messaging has made on hotels’ daily operations.
April 30, 2019
“Kipsu has enabled us to meet guests where they are and reach them through their preferred channels. Digital messaging ensures our teams capture feedback during the stay, before it reaches online outlets.” - Cyndi McDonald, Atrium’s VP of Brand Relations & Quality Assurance
March 27, 2019
Learn how this boutique property in Iowa 'Surprises and Delights' its guests and community with the help of text messaging.
March 21, 2019
...And How to Handle the Cons Like a Pro!
March 15, 2019
Located in the heart of Sacramento, the Holiday Inn Sacramento Downtown utilizes guest messaging in many innovated ways through being more environmentally friendly to providing a line of communication even when the guest is out exploring the vibrant area.
February 14, 2019
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