Kipsu | Meet the moment.

10 Communication Breakdowns that Sabotage Events - and Satisfaction

What happens when event communication breaks down? Not only will that impact the venue employees and the event planner, but it can also significantly impact the satisfaction of the event attendees - and in a world where reputation is everything, that leads to problems to your bottom line. Here are 10 real-world examples of ways miscommunication between venue staff and event planners can lead to chaos.

Kipsu to the Rescue! How IHG hotels find service recovery success with guest messaging and hotel operations

Kipsu’s guest messaging and hotel operations software has proved time and time again that it is an effective resource across IHG properties for service recovery. Engagement between guests and staff, creating and resolving tickets based on guest requests, and keeping documentation of conversations, are very useful in rectifying current bad experiences and preventing them in the future.

Jenae Alderson

October 8, 2021

The Secrets Behind Online Review Sites: How TripAdvisor Works

The ins and outs of the most popular service review site

With more and more hotel options available, guests are turning to their peers for insights and recommendations. This makes understanding how review sites like TripAdvisor work even more critical so you can know how to stand out.

Justin Porter

October 1, 2021

How Messaging Increases Hotel Brand App Adoption

Communicating with guests digitally drives brand app downloads and interaction

As the world returns to normalcy, guest messaging is one hospitality trend that guests have come to expect. Hotel brands are utilizing messaging as a powerful tool to drive loyalty, satisfaction, and brand app downloads.

Jenae Alderson

September 17, 2021

Messaging Puts the “Express” in “Express Check-Out”

Why digital messaging is key to a fast and easy check-out process

Make “express checkout” even more express with guest messaging. With more hotels embracing digital messaging and more guests expecting it, express check-out through messaging gives guests the power to leave early and hotels a chance to turn over rooms even faster.

Jenae Alderson

September 9, 2021

Hospitality Highlight: Hampton Inn Santa Clarita

Making communication easier with hospitality texting at this Dim Dev Two hotel

Get to know the operations manager at the Hampton Inn Santa Clarita, Nate Jones! From a night auditor to the operations manager, Nate explains how he relies on his past work experience at Santa Clarita to create a friendly and inviting environment through digital messaging.

September 1, 2021

When will business travel resume? It's complicated...

Taking a look at post-pandemic travel trends

Summer 2021 was a blockbuster season for the hospitality sector, yet business travel is still nonexistent. Will business travel return to 2019 levels? If so, when?

Charlie Lehmann

August 31, 2021

5 Use Cases for Messaging

Why texting to get ahold of guests is more important than ever

The path to “normal” from pre-pandemic operations seems just around the corner or eons away, depending on who you ask. Throughout 2020 and 2021, we’ve had the privilege of supporting more than 3,000 hospitality partners as their playbooks were upended. Here are the top five use cases our partners have turned to messaging with:

Tom McGurran

August 16, 2021

Digital Messaging Is Here To Stay

How hotel texting erupted during the pandemic and why it's sticking around

As we understand and settle into our post-pandemic “new normal,” US hotel occupancy is (finally) on the rise again. As leisure and business travelers return to the skies, their expectations of service accessibility reflect the pandemic era’s digitalization. Guests and consumers assume they will be able to engage with service teams through messaging to place F&B orders, coordinate housekeeping, and manage every aspect of their stays.

Jenae Alderson

July 9, 2021

Hospitality Highlight: Hampton Inn Boston/Peabody

Streamlining efficiency with Kipsu and Quore at this Crestline hotel

Idrees Raja, the general manager of the Hampton Inn Peabody, sat down with Kipsu to discuss the hotel's Halloween-loving guests, guest service and changes from COVID, and how guest messaging has revolutionized their hotel's service.