5 Ways Kipsu Drives Hotel Efficiency

For a hotel team, every minute counts. Efficient multitasking and prioritizing of guest requests, hotel tasks, and the deluge of other responsibilities associated with running a successful property means the more time and energy that can be dedicated to providing an excellent guest experience. Take a look at how messaging can streamline operations and keep operations running smoothly!

Eva Dixon
June 23, 2021
Hotel Guest Service
Hotel Guest Messaging
Hospitality Highlight

For a hotel team, every minute counts. Efficient multitasking and prioritizing of guest requests, hotel tasks, and the deluge of other responsibilities associated with running a successful property means the more time and energy that can be dedicated to providing an excellent guest experience. Take a look at how messaging can streamline operations and keep operations running smoothly!

Un-Awkward Silence

“Answer in less than 3 rings.” Sound familiar? Maybe your hotel’s rule varies a little, but most front desks have a tight window between when a guest calls in and when they are expected to respond (same goes for a walk-up).  Calls and walk-ups demand immediate attention and can often pile on top of each other. Now imagine you could wait 5-7 minutes to answer a call or greet a guest before they start to get antsy; the phone could ring 100 times in a row without any guest frustration or a guest standing in line could drink a whole tall iced mocha frappuccino before they would look to you for an answer.  Welcome to the world of Kipsu! When a guest messages in through text or other digital channels you have nearly 10 minutes to reply before the conversation starts to feel like it’s lagging. This buys you and your team time to triage requests, confirm correct answers, and compose a thoughtful response.

We Know What you Did Last Summer
(or at least your last stay with us)

Take a look at a text conversation with one of your best friends- you can look back to your favorite  trip last summer and pull up the photos you sent each other, the exchanges you made and remember where you were, what you liked, and how things were going. Same goes for you and your guests in Kipsu. Anytime a guest returns to your property, Kipsu not only recognizes that it is a returning guest, but also offers all the benefits of having that guest’s history. You can look back on any concerns or requests the guest had and get ahead of those situations and proactively make sure a guest has everything they need.

Maybe not Quite a Fire Alarm, but Same Idea

As much as we may not want to think about it, there are times when things just don’t go as planned- the hot water goes out or a storm causes a power outage. Traditionally, you’d have to either call every room in the hotel to let them know of the update or answer 5 thousand variations of “is the power out?” while standing in the dark at the front desk. With Kipsu, you can send a message to all guests staying in-house at once to their mobile phones to let them know of service interruptions. And Kipsu can be accessed from any web browser or through the mobile app, meaning you are not reliant on guests marching up to the front desk to be able to communicate. Although it is not an emergency broadcast system, Kipsu can help streamline communication to your guests when surprises occur.

LMSTTY!

There is a great website out there called “LMGTFY” which stands for “let me google that for you”, which lets you send a video of you googling whatever it is your friend just asked you and the results that pop up. Admittedly, that might be a little snarky to send a guest, but there are definitely times that guests just need your help looking things up- directions to a nearby attraction or possible dinner spots. Luckily, Kipsu gives you a better alternative to LMGTFY and allows you to say “Let me send that to you!” instead by allowing you to upload documents and links to share with a guest to some of these requests. Through Kipsu’s interface, you can share menus or other pdfs, Google or Apple Maps links, or pretty much any other document or website that is useful to your guests. 


What Time Does the Pool Close?

Sorry, that might be a bit triggering for anyone who works at a hotel front desk. This, like many guest questions, may be one that you get 100 times a day and find yourself answering in your sleep. The good news is Kipsu offers you and your team the chance to store pre-written answers to questions like this to quickly, easily, and accurately respond to those repeat questions with just a few clicks of a mouse!

Need more? Check out 5 More Ways Kipsu Drives Efficiency

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