Kipsu | Meet the moment.

Kipsu's Marriott Holiday Guide

With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the Marriott brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!

Driving hospitality success: How Holiday Inn Plainview - Long Island engages with guests and exceeds in communication

Holiday Inn Plainview - Long Island by IHG leverages Kipsu Engage and Kipsu Exceed to improve both guest experience and hotel operations. We sat down with Kunal Patel, General Manager, and Patrick Thompson, Front Office Manager, to learn more about their hotel’s success with guest messaging and digital ticketing.

Why Marriott Guests Love Guest Messaging

From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.

Sonja Swanson

March 3, 2025

Bleisure travel made easy: 10 tips to enhance the experience for business and remote guests

Hotel service that lets guests be productive and relaxed around the clock.

If you wow the business traveler during their stay, you have got yourself one of the most loyal guests that will keep coming back. So how do you make sure your hotel sets them up for success? Check out these ten tips to support your bleisure guests.

Sonja Swanson

February 25, 2025

How hotels should communicate their sustainability practices to guests

Bring awareness of your property’s green practices for the eco-conscious travelers

Guests have increasingly become more environmentally conscious; almost 75% of global travelers reported preferring to staying at hotels that implement sustainable practices. Not only do hotels need to adapt their operations to help fight climate change, but they also need to adapt to keep guest loyalty and attract new guests. The problem, however, is how do you get guests to partake in your green initiatives, and how will they know what sustainability efforts you are making? Through effective communication and messaging, you will be able to bring awareness to your guests while also encouraging them to participate in your eco-friendly practices.

Sonja Swanson

February 24, 2025

Property management system integrations: Marriott benefits from using a PMS connector with guest messaging technology

Kipsu's technology connects with Marriott software like Fosse so you can focus on connecting with your guests.

As Marriott’s only approved guest messaging vendor, Kipsu continues to drive success across Marriott brands. Whether it’s for your staff or guests, digital messaging technology is building a better experience for everyone. There’s just one question: is adding another software system more work than it’s worth?

Sonja Swanson

February 3, 2025

5 guest messaging features that create a luxury experience for Hyatt guests

How Hyatt can leverage guest messaging at their upscale and luxury hotels

When Hyatt guests book a stay at one of the luxury, lifestyle, or classics properties, they expect a next-level experience. Managing luxury and upscale hotels requires exceptional customer service and strong communication between departments, employees, and guests. From personalizing the guest experience through curated recommendations, to attending to requests efficiently across teams, it’s important that your team has a proper solution in place to maintain high-quality service.

Jennifer Schrader

January 30, 2025

The next level of guest messaging for IHG: automating welcome messages

Kipsu’s new feature drives even more hotel efficiency for IHG properties

There are many different ways your property can increase its efficiency without sacrificing the guest experience. Now, we’re excited to bring IHG hotels the next step in driving efficiency with the introduction of our Automated Welcome Messages feature.

Sonja Swanson

January 27, 2025

Four ways guest messaging has enhanced teams at Marriott hotels

How hotel texting increases ITR scores and Bonvoy Loyalty signups

If Marriott hotels want to stay competitive, they will need to look at what tech resources they can leverage. But can you implement more technology without eliminating the necessary human touch from staff that make Marriotts stand out? Many of the most successful technologies in the service and hospitality space today not only allow agents to remain in their roles, but actually enhance and extend the service they provide.

Sonja Swanson

January 16, 2025

The importance of language translation in hotels

Why your multilingual hotel staff needs a SaaS with translation capabilities

With different staff speaking different languages, communication can be tough, even within your team. But it doesn’t have to be difficult if you implement the right tools for your staff. So, what are these challenges, and how do we overcome them?

Sonja Swanson

January 9, 2025

5 hospitality trends you will see in 2025.

What are hotels doing this year to elevate the guest experience?

Welcome to 2025! Every new year brings with it new trends, topics, and new buzz-worthy talk tracks, and it’s no different for hospitality. Hotels need to keep up with the times to keep guests enjoying their stay and recommending the hotel to others. So what are some trends we expect to really take off in 2025? We’re placing our bets on these 5 hospitality trends in the new year!