Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Hoteliers know that reputation is everything. A strong reputation from positive reviews brings hotels guest loyalty and an increase in revenue. Adversely, even one negative review can bring a hotel increased costs to repair their reputation. How much does a negative review cost? It isn’t just a simple loss of a booking or a comped room; it can cost you much more.
Kipsu’s guest messaging offers many features that could easily increase your ROI. Whether it is food and beverage requests or team dashboards, these five guest messaging features are sure to make a Marriott stay unforgettable.
One of the biggest challenges hotels face is employee retention. Not only does a heavy turnover negatively impact your service, team efficiency, and satisfaction scores, it negatively affects your revenue, too. This is why employee satisfaction is an imperative part of your bottom line. Hotels have been optimizing their tech resources as small yet effective tools to curb turnover.
January 7, 2025
One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. Kipsu uses connectors to seamlessly integrate with IHG PMS software like HotelKey, Opera Cloud, and Hapi. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.
December 23, 2024
From highlighting the Christmas festivities around, to delivering presents for the kids, these eleven conversations show how IHG brings the holiday spirit to their hotels.
December 16, 2024
Today’s hospitality industry has expanded far beyond regional and national borders - from global hotel brands, to increased international travel and more. At Kipsu, we recognize the importance of providing the highest level of service to guests, while also enabling your staff to communicate as efficiently and effectively as possible. That’s why we’ve heavily invested in creating multiple UI languages for our platform, and offer myriad translation options for guest messaging.
December 12, 2024
A guest experience can truly be determined by your BOH team communication. If communication falls apart, the guests will feel it. Keep your guest satisfaction high with these team communication tips!
December 4, 2024
Preventative maintenance is one of those things that, while important, often gets ignored or de-prioritized for other stuff - until it’s too late. Now that the hospitality industry has bounced back, brands are requiring more properties to stay current with their preventative maintenance, getting properties back up to where they should be. So how can properties maintain brand standards while also mitigating large expenses and repairs?
November 18, 2024
As technology, robots, and AI creep further and further into the service world, is there a place where human service and technology can co-exist? Absolutely.
November 12, 2024
Making hotel guests feel welcome is a make or break deal in the hospitality industry. Learn easy tips on how to increase guest satisfaction, from guest messaging to signature treats.
Discover how the Courtyard San Diego Gaslamp is using Kipsu to connect with each guest and offer a personalized, unique experience during every stay.
January 25, 2018
Tips and tricks on how to provide a memorable and seamless stay for your guests while unprecedented snow affects parts of the United States.
December 30, 2017
Learn how hotels are using Kipsu to anticipate guest's future needs and determine overarching trends throughout their property.
November 29, 2017
The Raleigh Marriott City Center is setting the bar high when it comes to guest service. Learn how they use text messaging to personalize each guest's stay and increase satisfaction.
November 27, 2017
As one of the first hotels in the UK to use Kipsu, the Edinburgh Grosvenor takes great customer service to the next level through combining digital interactions with their already exceptional practices.
October 30, 2017
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